As a university, our commitment to you is important and we therefore need regulations, policies and codes of conduct, which are designed to protect and maintain both academic quality and your rights and responsibilities as students of our university.
You need to be aware of their existence and their relevance to you and your studies. Alongside this, you may also have other separate arrangements with external organisations, such as the Student Loans Company, which you will need to ensure that you fully understand.
Our academic regulations ensure that all students are treated in a fair way – from the moment you are accepted on to a course at the university, through to assessments and the qualification that you are awarded.
You can find out more about UCLan’s general policy documents, which together form our student contract, the basis of the contractual relationship between you and the university, below.
In addition to formal policies which form part of your student contract, there are a range of general policies aimed at supporting you during your time at UCLan. View these student support policies.
You have the right to cancel your pre-enrolment contract with the university without providing any reason, within a ‘cooling off’ period of 14 days after you accept our offer.
In line with the requirements of the Office for Students, the University’s Student Protection Policy outlines the measures in place within the University to protect the interests of students and prospective students.
We hope that you are happy with your UCLan experience; if not please get in touch. Your complaint will be directed to the appropriate department and if it is not resolved to your satisfaction we will invite you to submit a formal complaint.
The policies outlined on this site apply to students studying at UCLan. Some of the UCLan policies are applicable to students studying at one of our UK partner institutions, whereas some are not relevant to partnership students. Please contact the partner institution directly for further information on the student policies applicable to the relevant partner institution.