Skip to main content

Accessibility Statement

The University of Central Lancashire (UCLan) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to www.uclan.ac.uk

This website is partially compliant with the WCAG (Web Content Accessibility Guidelines) 2.1, level AA due to the non-compliance listed below.

There are customisation tools available via your browser or personal device that will improve your online experience if you have a disability. AbilityNet - How to use My Computer My Way has step-by-step advice on making your computer, laptop, tablet or smart phone easier to use. 

Our website is designed for as many people as possible in mind. We are committed to providing a website that is accessible to all users and one that provides a positive user experience. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Browse access guides to University buildings:

Non accessible content

The content listed below is non-accessible because it is not compliant with WCAG 2.1, level AA.

Scroll or swipe on small screens to see all table columns

Accessibility problem Description WCAG 2.1 AA success criteria

Scrollable element is not keyboard accessible

These pages have a scrollable section that can't be operated by keyboard.

Example page: Health (DProf)

2.1.1: Keyboard

Container element is empty

Some roles are designed to contain other roles. This element has this type of role, but it doesn't contain any required-owned elements.

Example page: International Institute of Korean Studies

1.3.1: Info and Relationships

Role not inside the required context

This page element has a role that only makes sense in the context of another role.

Example page: International Institute of Korean Studies

1.3.1: Info and Relationships

Hidden element has focusable content

A page element with the attribute aria-hidden="true" contains focusable elements (elements that can receive focus from a keyboard).

Example page: Nursing

1.3.1: Info and Relationships

4.1.2: Name, Role, Value

Element IDs are not unique

Two or more elements on this page have the same id value. These should be unique.

Example page: Quantity Surveying BSc (Hons)

4.1.1: Parsing

 Video player controls

When navigating with a keyboard it is possible to navigate away from the video with the focus still being on the video

Example page: Applicants page

2.1: Keyboard Accessible

 Form accessibility

 Some of our online forms have the following issues:

  • Form questions not read out by screen reader
  • Success message is not read out by screen reader 

Example page: Order a prospectus

1.3.5: Identify Input Purpose

 Chat features

We use chat functionality, provided by third parties. We have identified the following issues with some of these:   

  • No text alternative
  • No heading structure 

Example page: Student life

4.1.2: Name, Role, Value

2.4.10 Section Headings

What we’re doing to address these issues

We carry out our own testing on a regular basis using screen reader software, colour contrast analyser and keyboard only. We also use the automated tool SiteImprove to flag up any issues and review these monthly.

We have a roadmap of development and aim to have the above issues fixed as soon as possible and no later than May 2023.

We also have an audit planned to be carried out later this year by an external company and the results of this will feed into the development roadmap.

Content that’s not within the scope of the accessibility regulations

Whilst we make every effort to ensure our website is accessible, there is some content that we are not fixing straightaway as a priority. This content is currently exempt under accessibility legislation.

  • Portable Document Formats (PDFs) and other documents
    Current accessibility regulations do not require us to update PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, we are ensuring any new PDFs or documents we publish in the future will meet accessibility standards. If you have any issues in accessing older documents, please email the web team and we’ll endeavour to provide the information in an alternative format.
  • Live video
    Occasionally, we host live video streaming from our website for large corporate events. In some cases, we are able to offer live captioning to our viewers. However, this is not available for all events and it is advised to check prior to the event if this is available. 
  • Maps
    Our website hosts a number of online maps or maps within PDFs. Where a map is available, alternative information is also displayed on the same page. If you require additional directional information to one of our campuses, please call us on +44 (0) 1772 201201.

    In addition, we are working with AccessAble (formally DisabledGo) to ensure that all our visitors have clear information on the accessibility and access of our venues. AccessAble produce online access guides which are available on their website. We strive to remove any barriers to participation and are continually making positive changes to improve the client experience.
  • Third-party content
    Our uclan.ac.uk website contains third-party content such as social media links and embedded content from other providers. Unfortunately, we do not have control over this and are not responsible under accessibility guidelines for this content. However, we do work with our third-party suppliers to improve accessibility and our user experience wherever possible.

If you require a more accessible format

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, please contact:

We’ll consider your request and get back to you in 2 working days.

Preparation of this accessibility statement

This statement was prepared on 3 May 2022 using information from a self-assessment carried out by the University of Central Lancashire and automated testing.

The statement was last reviewed on 26 May 2022.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the web team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).