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Complaints Procedure

We are committed to providing high quality education and other services to our students, colleagues and stakeholders. Our aim is to provide a supportive environment including academic, welfare and recreational services and to be responsive to concerns when they are raised.

We hope that you are happy with your experience at the University. However, if this is not the case, please get in touch with us so that we can assist.

University applicants

Please view our Admissions Policy and Applicant Complaints Procedure for further information and guidance.

Current students

Feedback from students is welcomed as part of the University’s approach to the development and enhancement of the quality of its services. There are many local routes whereby concerns and issues can be raised and addressed, and you are encouraged to make full use of these routes. In particular, you should ensure that you are familiar with the quality assurance procedures that exist within academic schools and are described within Student Handbooks.

The University does, however, recognise that there may be occasions when you have cause for complaint about the service you have received.

In this instance please review our Student Complaints Procedure for further information and guidance.

Other enquiries

For all other enquiries or complaints not covered by the above please contact Complaints Liaison via email StudentComplaints@uclan.ac.uk or call +44 (0)1772 892406