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Student support FAQs

Find answers to common questions about library facilities; blackboard; timetables and more. Answers cover topics from accessing emails and files from home to seeking specialist help.

Frequently asked questions

If you’re using a computer at the University, once you have logged on to the UCLan network, launch the Firefox browser. From the Student Support Site, you can click on the Student Login (Blackboard) link which will take you directly to The Student Portal.

If you’re off campus, you can log in to Blackboard via the website. See the Logging into Blackboard Off Campus guide.

Blackboard is a web-based course management system designed to allow you to participate in classes delivered online or use online materials and activities to complement face-to-face teaching.

The Blackboard Support Site for Students offers a substantial amount of information to help you find your way around Blackboard.

For more information about Blackboard support, the Blackboard environment, Blackboard assessment, course tools, Turnitin Assessments and more, please visit this page.

Please note when using Blackboard, we recommend that you use Mozilla Firefox as your browser. This is available from your Windows taskbar or from the Start menu.

For UCLan mail, go to Office 365 email to login. Enter your full UCLan email address (e.g. and your UCLan password.

Microsoft Office 365 is free for all UCLan students. As a UCLan student you have a free subscription to Office 365, giving you access at home on up to five devices. You will also have access to OneDrive and Office online.

Follow the instructions on this page to get your free copy of Microsoft Office and install on your devices.

You can view your own personalised timetable here. You will be asked to log in with your UCLan username and password to gain access. If you don't have your username and password, you’ll need to complete your online enrolment.

Changes within 7 days of a class will be emailed directly to your UCLan student email account. Changes made within 24 hours should be communicated to you by text from your School. Timetable changes that have been requested by your lecturer several weeks in advance will just be updated on your online timetable so check it regularly just in case! 

You can find your building's code on the Preston Campus map.
Room numbers are based on floors so numbers under 100 (001-099)are on the Ground Floor, 100-199 are on the First Floor, 200-299 on the Second Floor, and so on.

Visit our key dates page where you’ll find the academic calendar, term dates and all other key dates for the University of Central Lancashire.

These include the start of term, Welcome Week or Welcome back, University examinations, formal publication of results dates and dates of graduation. Please be aware that some courses operate a non-standard Calendar and you can check with your School or Academic Registry if this affects your course.

You’ll find our Accessing the Network page really useful. Whether you’re accessing the University network for the first time, need some support with a new password, or want to know how to access your emails and files remotely, this page will guide you in the right direction.

Remote Access allows you to log into the University network from any location off campus. From there you’ll be able to access your files, your timetable, and common services and software applications such as your emails, Blackboard and Turnitin.

Before you can use Remote Access you’ll need to install a software application called Citrix Receiver onto your PC or other device. Once you have done this you’ll be able to access the University network by entering your username and password.

Find out more about Remote Access and how to download Citrix Receiver on your machine.

Our Student Support Site provides advice and information on a wide range of topics relevant to current and prospective UCLan students. If you have any questions, then please contact the Student Information Centre.

Find out more about the University of Central Lancashire Library, how to access the online Library, search for books, access to the Library Building during COVID, its opening times and much more.

The Library Building provides comfortable, flexible study spaces and offers a wealth of excellent learning resources, extensive collections of information sources and access to expert help and advice.

Visit My Library Account online to renew any books you have borrowed (online), check the details of any books you have borrowed over the last 12 months, or to check the status of any book reservations you have made. You can also do a Library Search, which is searchable via mobile devices.

You can get all the UCLan Library and IT support you need. Whether you want to find out more about Library facilities, IT and email issues, printing facilities on campus, resetting passwords, questions about your UCLan card, or any other support issue, this will help.

Find all the latest Coronavirus (COVID-19) news and advice for students. You should check this page regularly for the latest guidance. Please note the University is continuously monitoring the COVID-19 pandemic with your health and wellbeing our main priority and will follow the latest government guidance.

We are awaiting further guidance on whether student testing will continue into the new academic year.

However, if you are coming onto campus over summer, we still ask that you have two COVID tests three days apart. Our campus testing centres have now closed but you will need to continue testing using home kits by collecting home testing kits from campus until the end of July or ordering tests to use at home.

Further information can be found on the Student Testing webpage.

All assessment results can be viewed securely online by using MyUCLan. Our Assessment webpage will also answer any queries you may have about Assessment and Results at the University of Central Lancashire.

Cite Them Right will help you to reference many different types of source material in a variety of referencing styles. Sources covered include Books, Chapters, Journals, Digital and Internet, Media and Art, Research, Legal materials, Government documents and Communications. It also provides answers to common questions about referencing and helpful guidance to keep you on track.

Visit how to access Cite Them Right it also includes information about further e-resources available.

Our on campus Medical Centre can help if you are feeling ill, want contraception advice, are concerned about your sexual health, or need information on vaccinations for your trip abroad. You will need to register with the Medical Centre and this webpage will direct you through the process and give you further information, including how to make an appointment with a doctor, our opening hours, plus signposts to ordering prescriptions, family planning and out of hours emergency contacts.

Our Careers Team are are a friendly, professional and experienced team with expertise in a wide range of areas. We offer services including: careers appointments, specialist careers support, latest vacancies, Career Fit webinar programme, careers fairs and employer events, CareerEDGE interactive learning resources and essential recruitment tools.

Visit Careers for further information.

We provide a wide range of student accommodation. When you live in our halls of residence you’ll benefit from a convenient location, modern self-catered facilities, inclusive bills, support from our on-site teams, and a 24-hour security presence. All our accommodation is situated within a short walking distance of our campuses.

Visit our accommodation webpages to find out about our halls communities, what’s on offer and how much it costs. You can apply online here.

Our main Preston Campus is situated in the heart of Preston city centre. The train station and bus station are just a 10-minute walk to the campus. Our sustainable travel information provides details of the different ways of travelling to UCLan and discounts associated with public transport, cycling, walking, and car sharing.

Our Cyprus Campus

Frequently asked questions

Here you can use the links on the right to select the appropriate support information for you.

You will also find the Blackboard Help Guides which are designed for all those studying using Blackboard. This includes staff who are registered as students.

Once you have logged on to the UCLan Cyprus network you can go to the "The Student Portal". This will take you straight to your Blackboard page.

Please note: when you log out of Blackboard you will see the Welcome/Log in page. If you want to log in again then you need to use your UCLan Cyprus network username and password.