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Kelly-Marie Staunton talks about her hospitality career

Kelly-Marie Staunton, who has three degrees from the University of Central Lancashire, is working in her dream industry as an Assistant Front of House Manager.

After gaining a first-class degree in International Hospitality Management from the University of Central Lancashire in 2017, Kelly-Marie Staunton is working in her dream industry as an Assistant Front of House Manager at Mottram Hall, Champneys Luxury Health Resorts in Cheshire.

During her time at University, Kelly-Marie worked seven days a week as a supervisor at The Daffodil Hotel and Spa in Ambleside. She also worked as an executive lounge host at the Hilton Hotel on Manchester’s Deansgate and as a front desk agent at Blackpool’s Hilton Hotel. Kelly-Marie always knew that working in hospitality and hotels was her career of choice.

In her final year of study, Kelly-Marie worked on placement in Nashville, in the United States of America. Talking about her experience studying abroad, she said: “I really enjoyed my year abroad and was interested to see how hospitality was conducted over there.” Kelly-Marie then won a place on the prestigious Marriott Graduate Voyage programme, which saw her travel to China immediately after Graduation to work as a Trainee Manager at the Marriott in Guangzhou, China.

Following a few years in China, Kelly-Marie moved back to the UK where she worked as a Guests Relations Executive at the five-star London Marriott Grosvenor Square. After a stint at Marriot, Kellie landed an exciting role as Front Office Supervisor at the Hilton Westminster London.

Kelly-Marie Staunton, BA (Hons), LLM, MA graduate
Kelly-Marie Staunton, BA (Hons), LLM, MA graduate

Kelly-Marie’s hard work and determination was recognised when she won many hospitality awards. She was presented with the Marriott Hospitality Prize 2017 and claimed three Student Employee of the Year awards at institutional, regional and national level.

Kelly-Marie has since completed the LLM in International Business Law at UCLan, where she worked on a research project regarding the importance of expats and how they benefit Marriott International. She has also recently graduated from a second UCLan master’s in North Korean Studies, after being awarded a highly competitive academic scholarship.

Currently, Kelly-Marie is working as an Assistant Front of House Manager at Mottram Hall in Cheshire of Champneys’ Luxury Health Resorts. Kelly-Marie was recently awarded Member for the Institute of Hospitality and she is the Chair of the Institute of Hospitality's Future Forum which promotes diversity and inclusion within the hospitality industry. 

Kelly-Marie is also part of the ‘Future Institute of Hospitality Project’, where she works closely with the CEO to promote inclusivity and diversity.

Reflecting on her time at University, Kelly-Marie said: 

"My degree has grown my confidence to interact with various people, and other cultures from the across the world. It has also challenged my abilities to pursue further education, and to work internationally."

Kelly-Marie Staunton, BA (Hons), LLM, MA graduate