Got a question?

Browse our new students' most frequently asked questions. If you can't find an answer to your question here, then please contact us and we will do our very best to help.

Many of the links below go to our Student Hub. You will only be able to access this once you have enrolled on your course and have your student login.

Frequently asked questions

Please view our Council Tax exemption information page for guidance.

Have a look at our money advice and support webpages. It explains what funding you may be entitled to, and what additional funding is available including information and guidance about managing your money.

You can also take a look at our student fees, funding and finance frequently asked questions for more specific queries.

If you need to confirm your student status, please complete our online form.

If you are in immediate financial difficulty you can apply for a short term loan. The application process is simple. Discover more about our short term loans and what you need to do.

If you need advice or guidance, please contact our Student Support Team via email or call 01772 891828.

To help us give you and our course team the support you need please complete the inclusive support disclosure form to let us know about any disability, long-term health condition, SpLD or mental health condition. This helps ensure support is put in place for the best experience throughout your studies. More information can also be found on our inclusive support pages.

We’ve created this handy video to help you discover how you can find, reserve and access library materials for your course.

During Semester 1 our venues listed below are open for you to get food and drinks on campus.

  • Harrington Kitchen – Monday to Friday, 8.00am - 7.15pm
  • Foster Coffee Square – Monday to Friday, 8.00am - 7.15pm
  • Greenbank Café – Saturday to Sunday, 8.30am - 1.30pm

If you're hungry outside of these times we also have vending machines across campus which are available 24/7. Cash and card payments are taken.

Visit our campus pages for virtual tours and maps. There are also maps and directions located across campus, usually outside our buildings. You can also download the MazeMap app from the Apple Store or Google Play.

If you have a parking permit you can park on any of our designated car parks (check out the terms and conditions you have already received). If you don’t have a permit yet, during Semester 1 you can park at our Fylde Road car park. For more information please visit the student car parking page.

If you're a local student thinking about travelling to university, our commuter students webpage has lots of information to help you.

Need help with enrolment and registration? Contact our Academic Registry team on +44 (0)1772 891828 (option 1) or come see us in person.

The team can be found on the lower ground floor of the Student Centre

Tuition fees are dependent on which course you choose to study and how you choose to study your programme. Our fees are reviewed annually and information for our home, European, island-based and international students can be found on our fees and finance section.

Whether you're applying for courses at either undergraduate or postgraduate level, you may be entitled to bursaries grants, or scholarships. Please check out all the information available to discover what you may be entitled to. If you're a UCLan graduate studying a postgraduate degree, you may also be eligible for our Alumni Loyalty Discount.

Yes, you have the opportunity to defer your place to the next entry intake. You can email the Admissions Team stating you would like to defer entry. Please include your name, course, date of birth and UCAS/UCLan ID number.

If you are an international student, please email the International Admissions Team. Please include your name, course, date of birth and UCLan ID number. 

Whether you're holding an unconditional or conditional offer, our Admissions Team need to see evidence of the qualifications listed on your original application. This ensures that you are eligible for your chosen course, and also enables you to enrol.

A Levels and most BTEC results are sent to our Admissions Office via UCAS. All other forms of qualifications should be submitted directly by you as early as you can to our Admissions Office. Please email clear colour photographs to via email to the Admissions Team along with your UCLan ID number.

Please check the conditions of your offer to ensure all the necessary information is provided. You will not be able to enrol until your qualification is submitted.

You will be able to enrol after your place is confirmed and you have submitted your qualification evidence. From about 6 weeks before your course starts, you will be able to access online enrolment using your UCLan username and password that will be sent to you. We will prompt you with some handy emails to help you complete your enrolment when it is time.

One of the emails will ask you to upload a photo. This will enable you to set up your University of Central Lancashire Card, which gives you full access to all of our excellent facilities, including the library and sport centre.

Our Admissions Team will send your induction material for your course. After enrolling you will be able to access your timetable and other course materials on the university network. 

Our Student Centre houses a range of support services available to all students. At the Student Centre you will be able to receive help and support on all aspects of university life. From accommodation, finance, and course information, to wellbeing and inclusive support and more.

The Student Support Team is the first point of contact for any support. They can help you with wide range of issues and queries including financial advice, international student advice as well as general student life queries. The team also offers a Student Support Drop-In which gives students private and confidential space to disclose any information and receive support. If you ever find yourself in a difficult situation or have any questions, come speak to the Student Support Team. The Team is available in the Student Centre on the lower-ground floor. Alternatively, you can contact them via email or phone 01772 891828 (option 2).

Our students may take on part-time work to pay towards their study expenses and gain valuable employment experience. Being in the heart of the city means that there are plenty of job opportunities close to campus.

Our Careers Team can support you on your job searching journey. Whether it is through giving you tips on enhancing your employability, or offering 1-2-1 consultations and interview practice sessions.

So that studies won’t be affected, we recommend working no more than 17 hours per week during term-time.

Studying at university places much greater emphasis on independent learning when compared with school or college. The time spent in the classroom or lecture theatre may seem less, with anywhere between 10 to 15 hours per week. However you'll be need to carry out independent study outside of lectures. You'll use resources such as the library to review, research and extend your understanding of the topic. Typically, this amounts to a working week of 37 hours during term-time.

You will be able to access lots of support to develop your study skills. We have a study skills section on the Student Hub with information about the support we offer. Study skills cover a range of capabilities from digital and technical, to reading, writing and inclusion. 

Our WISER service is dedicated to offering academic support. WISER also run a study skills peer support community. This is a place for UCLan students to support each other with queries relating to academic skills and share techniques or tips for studying successfully. 

Our professionally run Pre-School Centre (situated at our Preston Campus) offers a nurturing and high-quality environment for children aged 6 months to 4 years. For more details, including opening times, please visit our Pre-School Centre webpage.

If you have financially dependent children you may be eligible for a bursary. Visit our scholarships and bursaries page to find out more. 

All our senior staff have been supported to undertake specific training in order to support students who are feeding their babies, we also feature dedicated breastfeeding facilities across the campus.

Course related questions

Contact us

Our Student Support Team are available to offer face-to-face appointments. You can contact the team via email or telephone. You can also visit our student support desks on the lower ground floor of the Student Centre.

If you have a question that we haven't already answered in our FAQs then you can contact our support teams by using the contact details below.

Related links

  • Three students walking on Preston campus in the sunshine

    Welcome and arrival information

    We look forward to welcoming our new and returning students to the University of Central Lancashire.

  • students in classroom chatting

    Course enrolment

    Course Enrolment information for Applicants to the University of Central Lancashire