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Frequently Asked Questions

To request a 'Bank Letter' to open a student bank account, you can complete our online form. Make sure you fill in the form completely.

There is guidance available online, take a look at this page.

Have a look at the money webpages that explains what funding you may be entitled to, and what additional funding is available as well as information and guidance about managing your money.

For more specific Student Fees, Funding and Finance Queries – Please take a look at our FAQ’s page to see if this answers your questions.

If you need to confirm your student status, you can complete our online form.

If you are in immediate financial difficulty you can apply for a Short Term Loan. It’s a simple applications process – discover more about our Short Term Loans and what you need to do.

Please complete and submit a questionnaire to declare any disability, long-term health condition, SpLD or Mental Health Condition. This will allow us to support you and your course team to give you the best experience at UCLan. More information can be found on our support pages.

We’ve created this handy video to help you discover how you can find, reserve and access library materials for your course.

We’ve created this handy video to help you discover how you can find, reserve and access library materials for your course.

During Semester 1 the below locations are open for you to get food and drinks on campus.

  • Harrington Kitchen – Mon-Fri, 8.00am-7.15pm
  • Foster Coffee Square – Mon - Fri, 8.00am-7.15pm
  • Greenbank Café – Sat-Sun, 8.30am-1.30pm

Vending machines are located across the campus and operates 24/7 for cash and card payment in case you are in search of food or drink outside of these times.

There are maps located across the campus, usually outside all buildings. If you have access to the internet you can download the UCLan Mobile app – download this from Apple Store or Google Play.

Students with a parking permit can park on any of the designated car parks outlined in T & C‘s you have already received. If you don’t have a permit, during Semester 1 only  you can park at Fylde Road car park. For more information please visit the Student car parking page.

For enrolment and registration you can email the Academic Registry team. For urgent issues please telephone to +44 (0)1772 891828.

Your tuition fees will be dependent on which course you choose to study and how you choose to study the programme. The fees are reviewed on an annual basis and the information for Home, European, Island and International based students can be found on our Fees and Finance section. Whether you are applying for courses at either undergraduate or postgraduate level, you may be entitled to bursaries, grants, scholarships or discounts so please read the information carefully to discover what you may be entitled to.

Yes. We do allow students the opportunity to defer their place at University to the next entry intake. You will need to request this option and provide us with your name, course, date of birth and your UCAS/UCLan ID number. We ask that this request is made in writing, email format is accepted (uadmissions@uclan.ac.uk).

Whether you are holding an unconditional or conditional offer, UCLan Admissions must see evidence of the qualifications listed on your original application. This evidence firstly ensures that you are eligible for your chosen course, and then enables you to enrol.

A Levels and most BTEC results are sent to the Admissions office via UCAS. All other forms of qualifications should be submitted directly by you as early as possible to the Admissions office. You can provide this information either by post, email or fax.

Please check the conditions of your offer to ensure all the necessary evidence is provided. You will be restricted from enrolling until the qualification is submitted.

You are able to enrol once your place has been confirmed and you have submitted your qualification evidence. This is an online process and Admissions will send out instructions and login details with your induction material for the course. After enrolling online you will be able to access your course timetable and other course material. During this time you can also apply for your UCLan Card allowing you full access to all of our excellent facilities, including the library and sport facilities.

  • The <i> is our acclaimed one-stop student information centre, located at the centre of the campus on the ground floor of the library. Offering help and advice on all aspects of University life, from accommodation, finance, course information and childcare queries and more, it is an invaluable resource to all of our students.
  • The Welcome Team and Student Mentoring offer peer-to-peer support and advice from other students so that you can meet and talk to someone who has had the same experiences as you.
  • The specialist staff in our with Student Support and Wellbeing Team are available to help you with any problems you may have during your time at University. They can help you with careers advice, financial advice and guidance, an on-campus health centre, independent academic advice, a counselling service, and a multi-faith centre, as well as providing support for students with learning difficulties or special needs.
  • You will be assigned a personal tutor from your School who is available to help and to monitor your progress while at University.

Many students take on part-time work to pay towards their University expenses and gain valuable employment experience. Being in the heart of the city means that there are plenty of job opportunities close to campus.

The Job shop is here to help you find a part time job, volunteering opportunity or work experience placement. Based in the Opportunities Centre on the ground floor of the Students’ Union building, if you’re looking to improve your CV or just after a little extra money in your pocket, this is the place to find it. So that studies won’t be affected, we recommend that you work no more than 17 hours per week during term time.

You will quickly learn that studying at University places much greater emphasis on independent learning when compared with school or college. So while contact time in the classroom or lecture theatre may seem less, with anywhere between 10-15 hours per week, you will be expected to carry out independent study outside of lectures, using the University resources to review, research and extend your understanding of the topic. Typically, this amounts to a working week of 37 hours during term time.

Yes. It may be some time since you studied, or you may need to polish up your essay writing skills or practice giving a presentation. You can access a range of support and advice to help with your academic skills, including student support from 2nd and 3rd year students, as well as academic experts to help you develop the skills to study and learn independently. Find out more on the Student Support web pages.

Course-related questions

We are offering a blended approach to supporting students and staff at this time and queries are best directed via email / telephone call currently however, we recognise that with some queries you might prefer face-to-face support.

We are open and available to offer a very limited number of face-to-face appointments via The <i> on The Ground Floor of The Library where you can arrange to meet with Academic Registry colleagues, this service is via appointment only. You can also email specific teams depending on which School you are in.

Contact us

If you have a question that we haven't already answered in our FAQs then you can contact our support teams by using the contact details below.

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Topics / Queries

Contact Details

  • General financial support – including any student finance query
  • Bursary query
  • International student support
  • Query regarding information on a letter we have produced.
  • Transcript requests
  • New disability disclosure query

thei@uclan.ac.uk

  • Student counselling
  • Mental health support
  • Wellbeing support
  • Caring responsibility
  • Estranged student support
  • Care leavers support

wellbeing@uclan.ac.uk

  • Previous disability disclosure query
  • Disabled students allowances
  • Student wellbeing ambassadors
  • Reasonable adjustments & support

inclusivesupport@uclan.ac.uk

  • Username and password
  • Logging into University systems (blackboard, email, timetable, teams)
  • UCLan id cards
  • Software
  • Connecting to UCLan WiFi
  • Online gaming in halls
  • Connecting to UCLan from home
  • Printing on campus

liscustomersupport@uclan.ac.uk

  • General library enquiry

subjectlibrarians@uclan.ac.uk

  • Cleaning complaint or spill

eshelpdesk@uclan.ac.uk

  • Lost property (i.e. laptop/umbrella)

esbuildingservices@uclan.ac.uk

  • General parking queries

cparking@uclan.ac.uk

  • Coronavirus symptoms and reporting

coronaenquiries@uclan.ac.uk

  • I would like a receipt
  • How can I pay?
  • Have you received my payment? Can I confirm my payment?
  • I am having difficulty paying my fees, direct debit or instalments.

fcashiers@uclan.ac.uk

  • I would like to discuss setting up a payment plan or pay by instalments

caccounts@uclan.ac.uk

  • Advice from your Students' Union

suadvice@uclan.ac.uk
+44 (0)1772 894880

  • Student Route (Tier 4) visa support
  • International student support

sictsupport@uclan.ac.uk