Information for needs assessors and providers

As a NMH provider you must:

• Provide the name and contact information of the person whom the university can liaise with about any student support queries. This will enable us to respond promptly to any concerns that are raised about a student or their support arrangements.
• Share copies of any relevant policies upon request by the university.
• Where consent is given, notify the university that you are providing support to our students.
• Wherever possible we require information to be emailed in a secure format to the Inclusive Support Team.
• Submit a monthly summary report for each student receiving support in the below format:

Student name
Name of support worker
Description of support supplied.
Date support commenced.
Number of sessions/hours of support delivered.
Total hours awarded and the total for the year to date
Location of support. Eg. online/face to face.

• Ensure funding is in place before commencing support sessions with a student.
• All support workers on campus are required to wear identification and make themselves known to academic staff when supporting a student in taught sessions.
• Report missed sessions that are university related to us immediately. For example, the class is cancelled. UCLan is unable to process any invoices for missed sessions without given prior confirmation that we accept liability.
• Signpost students back to appropriate university services to discuss any issues relating to support services or their course. Please advise students to contact us directly, we do not encourage support workers to advocate for students.
• We encourage you to contact us if any concerns arise relating to student engagement or academic progression.
• Report concerns about the safety or wellbeing of a student.

Emergency concerns
Security (24hrs) call +44 (0)1772 892068 or +44 (0)1772 896333

Non-emergency concerns
Call +44 (0)1772892030 or email the Wellbeing Team

To ensure students can access their support effectively the university will register verified support workers with a university network account. This will provide them with:

• A UCLan email account.
• Access to Microsoft Teams.
• Role appropriate blackboard access and relevant module information.
• Building access, including the library and Student Centre.
• CPD training opportunities.
• Access to information about relevant UCLan regulations, policies, and procedures.

You can register your support workers by emailing the Inclusive Support Team.

Accounts can only be created for support workers who are actively working with UCLan students. All requests must come from the NMH Provider and not support workers directly.

Due to the demand for meeting rooms across campus NMH providers are expected to make their own arrangements. We recommend support workers liaise with the students they are working with to book any rooms they have access to within the library.

 All face-to-face support must take place on university campus.

Student support

Phone: +44 (0)1772 891828

Inclusive support

Phone: +44 (0)1772 892593
Email: Inclusive Support Team

Counselling, mental health and wellbeing

Phone: +44 (0)1772 893020
Email: Wellbeing Team

Security (24hrs)

Emergency phone: +44 (0)1772 896333
Non-emergency phone: +44 (0)1772 892068

• Make yourself known to academic staff when supporting students within lectures and teaching sessions.
• Familiarise yourself with the buildings fire procedures as displayed on the building fire notices.
• Leave the building as directed in the event of a fire alarm activation.
• Report immediately to campus security in the event of an accident or emergency.
• Cooperate with university staff and follow instructions given.
• Respect all safety signage and follow relevant procedures and/or direction given.
• Only entre areas that you are required to as part of your support worker role. Do not enter any workshops, laboratories or other similar hazardous areas unless authorized and wearing the appropriate clothing/equipment.

• Student policies and regulations
• Data protection
• Safety, health and environment
• Equality, diversity and inclusion