Giles McClelland

Dr. Giles McClelland

Principal Lecturer and Division Leader

Lancashire School of Business and Enterprise


+44 (0) 1772 89 +44 (0) 1772 894639

Division Leader of Business, Economics and International Business.

Full Profile

Giles McClelland is the Division Leader for Business, Economics and International Business. His teaching interests are mainly within the fields of Organisational Behaviour and Decision Making. Prior to his current role Giles was Course Leader of Business Studies. Previous to following a career in academia Giles coordinated the market intelligence and research strategy for the CallNorthWest project. Giles' research interests are firmly located in the field of Industrial/Organisational Psychology. In particular, team effectiveness. His most recent study on how call centre teams proactively adjust aspects of their work to create more meaningful experiences was published in the Journal of Organisational and Occupational Psychology.


1. McClelland, G.P., Leach, D.J., Clegg, C.W., McGowan, I. (2014) Collaborative crafting in call centre teams, Journal of Occupational Psychology, 87, 464-486: doi: 10.1111/joop.12058

2. McClelland, G. P. (2012). “The Influence of Randomly Allocated Group Membership When Developing Student Task Work and Team Work Capabilities.” Journal of Further and Higher Education 36 (3): 351–369. doi:10.1080/0309877.2011.632818

3. McClelland, G.P., Hale, R. (2008) Book Chapter: Management Development in Call Centres ISBN: 9780749450885 in The Call Centre Training Handbook



Giles is currently engaged in a number of research projects in particular looking at team work and job design. His interest are low autonomy work designs, job crafting, team work and decision making. He works closely with a number of academics in these fields and also works extensively with the call centre community.


Fellowship of the Higher Education Academy

TEACHING activities and responsibilities

Giles is the Division Leader for the Division of Business Economics and International Business, teaching within the areas of Organisational Psychology and Decision Making.

Twitter: @gilesmcclelland

LinkedIn: Giles McClelland