Cert

Advanced Communication Skills Training

Advanced Communication Skills Training (ACST) is a two-day course for senior health and social care professionals (band 6 and above) communicating with people in challenging or complex situations.

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Level: Short Course, CPD
Delivery: Online
Study Mode: Part-time
Duration: 2 days
Campus: Preston and Burnley
Start date: TBC please contact the CPD Team for further details

Course overview

ACST has a practical focus; delegates will reconstruct scenarios from practice where communication is particularly challenging. These may include -

supporting an upset or angry patient, or their family
delivering significant news
responding to important questions
challenging colleagues

We use trained actors to help recreate and film individual scenarios. Delegates are empowered to enhance their skills through a process of constructive peer assisted feedback. Underpinned by evidence, this allows development of effective communication skills in a safe, supportive environment. The intended learning outcomes include –

Increase awareness of own communication skills
Develop strategies to improve the quality of clinical communication
Enhance information delivery and decision-making
Increase confidence in responding to difficult communication situations
Identify how to improve inter-professional communication

Delegates must attend the full 2 day workshop in order to receive a certificate of attendance.

It will enable senior clinicians to enhance their skills and their confidence so that the experience of all patients and relatives can be improved.

Entry requirements

Band 6 or above senior health or social care professional

Fees and funding

Learning environment

Enquiries and applications

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This course is based in the School of Health, Social Work and Sport

For information on possible changes to course information, see our essential and important course information

You can find regulations and policies relating to student life at the University of Central Lancashire on our student contract page