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Dr Carley Sutton

Senior Lecturer
Lancashire School of Business and Enterprise
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At present, Carley plays a key role on the lecturing team within the division of Tourism, Hospitality and Event Management, both on the Undergraduate and Postgraduate programmes. As course leader, she leads the BA (Hons) International Tourism Management programme at all levels, and also supervises undergraduate and postgraduate dissertations and PhD students.

Carley is currently the course leader for the BA (Hons) International Tourism Management Programme. She has a breadth of specialist knowledge in the industry and in service quality management in particular. For example, recent research on The Utilisation of Service Quality Management/Business Improvement tools in SMEs in the North West of England.

Her current work is focussed on the applicability of the Human Sigma model to quality management in the UK tourism industry. Carley successfully completed her PhD titled ‘The Applicability of the Human Sigma Model to Quality Management.’

Dr Carley Sutton is the course leader for the leading BA (Hons) International Tourism Management programme and is a senior lecturer in Service Quality Management. Carley has recently published a textbook entitled 'Service Quality in Leisure, Events, Tourism and Sport'

  • PhD
  • FHEA
  • MPhil
  • MA
  • BA (Hons)
  • PGCE
  • Best Paper Award – for JAME (Journal of Applied Management and Entrepreneurship) August 2014.
  • The BA (Hons) International Tourism Management degree was awarded 100% student satisfaction (NSS, 2019)
  • Service Quality Management
  • Employee Engagement
  • Business Improvement tools
  • Human Sigma
  • External Examiner