Denis graduated from UCLan and went on to work in the Health & Fitness industry, working primarily in Operations Management and Financial Administration. Working across different sites he developed and implemented new working practice and processes in order to drive efficiency and increase service quality experience for members. These experiences have led onto further research, and a PhD in the field of service quality, developing a practical service quality model for the health and fitness industry.
Denis has sat on Local County and NHS Trust Panels offering expert input and raising the profile of the health & fitness agenda through sport and recreation, which has led to meaningful change through funding and strategic decision making. This has also led to advisory roles with Leisure Trusts, providing support and expertise in areas such as member experience and staff training. As course lead for Sport Business Management, Denis has a real interest in the bridge from higher education to employment. This is demonstrated through the development of networks and partnerships across sport, with the numerous professional clubs and governing bodies.
