Centre for Mediation

The Centre for Mediation provides civil and commercial mediation services to UCLan students and the local community of North West England.

Students in mediation

The Centre for Mediation

The Centre for Mediation enhances teaching and learning for students by giving them practical experience through the provision of the mediation services. The Centre encompasses the various mediation courses provided, such as LLB with Mediation, CPD courses, PSC courses and the Civil and Commerical Mediation Training Course. The Centre for Mediation was shortlised for Service of the Year in the UCLan Golden Roses 2016.

The Civil and Commercial Training Course

Civil and Commerical Training course provided is Civil Mediation Council (CMC) approved and accredited and provides 40 CPD points. The next training dates for the course will be posted here shortly.

The Mediation Clinic

What is the Mediation Clinic?

The Award Winning Mediation Clinic was established to provide services to students, staff, the local community , law firms and organisations who require assistance resolving disputes.

So, what exactly is mediation? 

In a Mediation a third impartial and neutral party facilitates discussion between two or more parties. This is the meditator. The Mediator is completely non-biased, they will act without judgement and they will have no connection to either student or the dispute. These disputes can range from falling out with a flat mate over dirty dishes and cleaning rotas, to a dispute between a master’s student and their supervisor. No dispute is too small or too big for the Mediation Clinic.

Mediation is:

  • Free: The Mediation Clinic is free to all UCLan Students
  • Voluntary: You have to be willing to take part in the mediation. You can leave the mediation process at any time.
  • Non-judgemental: Our Mediators are not here to judge you, they are here to help you resolve your dispute.
  • Empowering: Our Mediators are here to empower you to take control of your dispute.
  • Professional: Our Mediators go through intensive training and evaluation before they are allowed to mediate
  • Non-binding: Up until the point of agreement nothing is binding
  • Confidential: everything that is discussed will remain between everyone involved in the mediation

What can I expect from mediation?

After you have let us know about your dispute, the mediation clinic assistant will get in touch with you and ask you for a bit of detail about the dispute at hand. If your situation is suitable for mediation then a mediation will be arranged. All mediations will be held at UCLan’s Mediation Suite.

At the mediation itself, there will be two mediators, co-mediators, who will deal with your dispute. They will ask some questions to help understand what has happened and will help you come to a mutually beneficial agreement, or a resolution, which should hopefully mean the end of your dispute.

Testimony from a recent participant in the UCLan Mediation Course:

"When I attended the mediation course it was not with a career in mediation in mind! I felt mediation could be useful for my job as a lawyer but, beyond that, I hadn’t thought about how transferable its components were.

I was surprised at the calibre of the other participants. Amongst the barristers was Michael Redfern QC, Chair of the Alder Hey Inquiry, no less! In fact, the training room was filled with an eclectic mix of individuals of different ages, backgrounds and motivations - from confident, stentorian legal professionals, overflowing with eloquence and received pronunciation, to students with English as their second or third language.

It didn’t take me long to realise how useless at mediation I was! However, none of that mattered. During the course, as a result of the excellent content and the way it was delivered, I learned of the psychology, content and structure of successful mediation. It was a fantastic mix of fun, activities and information and I learned so much about where I had gone wrong with previous client and witness questioning techniques.

Within days of leaving the course, I began to notice how much the training had already altered my approach to dealing with people. No longer did I fire long, closed or leading questions at my subjects. Instead, my previous technique had been replaced with short, open questions.  Mediation is not about judging quickly and talking lots. It requires a far softer approach centred on listening, and in doing so, you will find yourself getting far more information as a result.

All in all, the whole process affords you skills that are incredibly transferable. Being able to listen and ask open questions is so useful in so many different areas of life.  I can honestly say that I think virtually anyone would benefit from being better at the skills that form mediation.

The ability to build bridges is so vital in life and business, it would be careless not to grab an opportunity to be better at it."

Is my dispute suitable for mediation?

There are only a small number of mediations that we can’t do, but why not contact the Mediation clinic to have a chat about what has happened and we can see if we can help you.

Telephone: +44 (0)1772 893070




Opening times, guides and charges

Weekdays 9.00 - 17.00

The Centre for Mediation is part of the pro-bon division of the Lancashire Law School. This service is open to the university community, the wider local community, law firms and local businesses.

For more information on our services; please contact the Mediation Clinic on 01772 893070 or email us at

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Contact staff

Emma McAndry 
Senior Lecturer in Law | Clinic Manager
+44 (0)1772 893686

Orla McAllister | Admin Assistant