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Undergraduate Students (Preston) – First Few Days

You might be a little bit anxious as well as excited about your first few days at university, but don't worry, there will be our Student Ambassadors and plenty of other people around to help you each step of the way. The checklist below will help you know what to do and what to expect once you arrive on campus.

Need some help and support in your first few weeks? If you’ve got a query on anything from enrolment to timetabling or student finance our team is here to help. Simply call +44 (0)1772 891990.

Be prepared for when you arrive

You'll have a busy timetable from day one of Welcome Week, so make sure you've checked your weekly timetable on the Student Portal.

Your first week is packed with useful induction activities delivered online. Check out what else is on:

  • Information on clubs and societies membership as well as volunteering opportunities will be available at the Students’ Union building where you can talk to staff and students on how to get involved
  • Claim your free Sports Membership at Sir Tom Finney Sports Centre
  • Online Medical Centre registration
  • Virtual tour of the library
  • Meet staff online from our student support services who will answer any queries on finance, tuition fees, wellbeing, healthcare, academic support
  • Keep checking back on the Students’ Union website to find out more about organised fun social activities.

If you're expecting a student maintenance loan, it will be paid into your bank account a few days after you arrive on campus, as long as you have completed online enrolment. If you're having difficulties with your funding or funding application contact our Student Financial Support Team.

Remember - you need a bank account to have your maintenance loan paid into. If you need an official letter confirming you are a UCLan student in order to open a Student Bank Account use our online request service once you've completed enrolment.

The UCLan Student Portal is your gateway to all your course material, advice and learning tools needed to support you in your studies. Log-in and get started or access your timetable on your mobile.

If you're moving away from your family home at the start of term, you should be prepared for your TV Licensing and Council Tax responsibilities. You won't be covered by the TV license at home, once you've moved to a new term-time address. If you watch or record programmes at the same time as they are broadcast, you will need a TV license, whatever device you are using. Further information on TV licensing is available via the TV Licensing website or by calling +44 (0)300 790 6071.

You may also be required to pay Council Tax. If you are a full-time student and living in a hall of residence you will be exempt from paying Council Tax. The same applies if you're living in a property where all the adult residents are also full-time students, but you will need an exemption certificate. However, if you are living in a property that is occupied by a mixture of full-time students and part-time or non-students, then you will have to pay your share of a household Council Tax bill. Further guidance on how to check your eligibility or apply for an exemption certificate can be found on our Student Support pages.

The UCLan library offers thousands of books, excellent computer facilities and staff support. Capacity of the Library has been reduced as a result of social distancing measures and the health and safety of staff and students is a priority, however all students with a valid UCLan card will be able to access the Library 24/7 – unless it is at capacity. The Library team publishes live occupancy statistics so that students can plan ahead to decide whether to make a journey to the building.

As well as a wide range of books and journals, there are computer rooms, meeting rooms and reading areas. A “click and collect” service for books is also available for additional convenience.

The number of students able to enter the Library will be restricted in line with prevailing government guidelines. You can also find out how things work in the Library by completing online Library and IT Inductions.

The print shop, UCLan Print is open during usual office hours, and you can have large format or specialist items printed there.

Student Services provides a wide range of student support services. These services are in place to assist students in reaching their full academic potential and enabling them to benefit from a rewarding and enjoyable student experience.

Student support is available in the following areas: Wellbeing, Inclusive support, Mental Health, Counselling, Accommodation, Financial support, Careers, Mentoring, Faith and much more.

The Student Information Centre, or The <i>, is a single point of access to all our student support services and has a highly efficient team ready to help you with any query you may have relating to University life. The Information Centre is a valuable source of help and information for all students throughout the year, but it is particularly useful for new students starting University. If as a new student, you need any support with any aspect of starting at University, please contact The <i>.

The Careers team provide support to all students and there are lots of online resources available in CareerEDGE the student career portal. Start by taking your ‘career pulse’ self-assessment, this will guide you to the areas you would really benefit from working on. There are lots of activities to help you understand where your degree could take you and what you can do to build the right sort of skills and experience to help you get there.

You will also receive academic administrative support from one of our Course Administration Support (CAS) Hubs support hubs. These hubs will provide help and guidance on anything from timetable and course enquiries to professional placements and module registration.

We know that one of the reasons that students choose to come to UCLan is for the on-campus experience, to soak up the culture and for the excellent student support. It’s important to us that you still receive the best possible experience and we are therefore planning a mixture of both face-to-face and online teaching, with timetables adjusted to limit the number of students on campus at any one time where necessary. Our main Preston campus will be staying open 7 days a week to allow for a more flexible timetable.

Face-to-face interaction

Our courses will start at the same time as planned and we want to deliver as much face-to-face teaching in accordance with social distancing as we can as we know this is important to many of you. Teaching in small groups, seminars and tutorials will be crucial to your experience and lab-based learning, studios and specialist teaching that can be conducted in-person with social distancing applied will go ahead as normal.

Online lectures

We will be delivering interactive lectures online so you can watch at a time suitable to you. Our digital learning provides a flexible and interactive experience and gives repeated access to material. In some cases, we believe that this form of learning will actually be preferable to large traditional lectures as it provides greater flexibility to meet your needs and encourages greater interaction.

To start your studies with us it is important that you have a computer to ensure you can engage and interact with the digital learning environment we will be providing.

Many of our on-campus learning spaces and classrooms are equipped with wired and wireless connectivity for the Microsoft Surface range of devices.

Check out our useful information section to help get your first few weeks off to a flying start!

We advise that you register with us, or a local NHS GP as soon as you arrive at UCLan, rather than waiting until you become ill. The University of Central Lancashire has its own on-campus Medical Centre located in Foster Building and you can register in person or by calling +44 (0)1772 892598. For dental treatment, you will need to register via the NHS Helpline.

If you have a low household income, you may be eligible for the NHS Low Income Scheme which could help you pay for prescriptions, dental treatment, eye tests and more.

In order to apply, you should complete the HC1 form once enrolled on your course and in receipt of your student finance as this will ensure you are providing correct and accurate information. Complete the form online. The team in The <i> are also on hand to help assist when completing your form.

Whilst the COVID-19 Pandemic is still affecting the UK, you may be asked a series of questions before attending any medical appointments or offered a telephone appointment in the first instance.

When you enrol on a UCLan course, you automatically become a member of the Students’ Union. This means you can take advantage of all the opportunities available to you throughout the year, as well as joining their wide range of welcome events and activities.

The Students’ Union is independent from the University and their mission is to ‘make life better for students’. With over 100 student groups including religious, cultural, political, academic, arts, media, performance, sports or volunteering, there’s something for everyone to get involved in- no matter your interest or ability! Joining a Sports Club or a student-led society is a great way to meet like-minded people and make lasting friendships at University.

The Students’ Union also has an advice centre, located on Fylde Road where you can go for impartial information and support about your studies, employment and accommodation rights. They can mediate with landlords, employers and the university if necessary. SU advice can be booked by emailing as well as dropping into their advice centre.

If you are moving away from home to study at the University of Central Lancashire, don’t forget that you may need to update your electoral register information to ensure you are able to vote in the event of an election.

You can vote in person, by postal vote or by proxy. To make sure your voice is heard register to vote.

Now that you’ve arrived on campus, there’s loads of information that you will need to get to grips with. Check out our Useful Information section to help get your first few weeks off to a flying start! From a handy campus map and academic calendar to study skills workshops and applying for your free sports membership – this section is your one stop shop to life at UCLan.