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Counselling, Mental Health and Wellbeing service

Welcome to the Counselling, Mental Health and Wellbeing service (CMHW). During your time at UCLan, there may be spells when you feel overwhelmed, stressed, experience difficulties with your health, housing, personal life or studies. If you feel like this at any point or are finding things difficult in any other way, please access support and advice as early as possible.

Who are CMHW?

The CMHW team are a team of professional, highly experienced Counsellors, Mental Health Advisors and Wellbeing Advisors. We come from a variety of professional backgrounds so there will be an advisor who suits your needs. The service is confidential, meaning information will not be shared with others without your consent. In some circumstances, there may be exceptions to confidentiality if there is a significant concern for your safety, or the safety of other people. We will always tell you when we need to share information, with whom, and why.

What do CMHW do?

Our team of Counsellors provide therapeutic counselling of the highest quality to help students engage to the best of their ability within their course of study. Therapy and support is provided using a solution focused, time limited approach. Our Counsellors are registered with the British Association for Counselling and Psychotherapy (BACP), the United Kingdom Council for Psychotherapy (UKCP) or the British Psychological Society (BPS) and abide by their ethical frameworks in their practice.

Counsellors do not give advice or tell a person what to do, nor do they 'solve' your concerns. It is a respectful process based on a trusting and confidential relationship.

Our Mental Health Advisors work with students who are struggling with their mental health. They work with a huge range of difficulties, including, but not limited to: anxiety, depression, eating disorders, suicidal thoughts and self-harm. They offer assessment appointments, advice and signposting to various services meet a student’s needs. All of our Mental Health Advisors are professionally trained and experienced practitioners who have all previously worked in the NHS, and are members of The University Mental Health Advisers Network.

Our Wellbeing Advisors provide information, advice, and support for issues concerning a student’s wellbeing - this means anything that negatively affects an individual’s life. They provide assessments, follow-up appointments and signposting, and can act as a liaison with both internal and external services to help support you in your studies, including with academic departments. Wellbeing Advisors can provide advice in many areas, such as alcohol and drug use, safety concerns, stalking and harassment, forced marriage, victims of crime and domestic violence.

Where are we based in the University?

The CMHW team are based in both the <i> in the Library, and in Foster 119. Support can also be offered by telephone and email.

When are we available for support?

We are open from Monday to Thursday, 9am to 5pm, and Fridays 9am to 4pm. We also operate an out of hours service until 9pm Monday to Friday and from 10am to 6pm weekends and Bank Holidays.

Outside of these hours, you can contact our Security Team on 01772 892068. The Security Team are trained to support students with Wellbeing and Mental Health concerns.

How do students access our service?

Students can access our service by completing our online referral form or via Starfish.

If you would prefer to refer yourself in person, you can attend one of our drop in sessions at the Drop-In Zone in the Library.


Please read our Student Wellbeing Agreement

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