You are here: Home / Support / Student Support & Wellbeing / Counselling, Mental Health & Wellbeing service

Counselling, Mental Health and Wellbeing service

Welcome to the Counselling, Mental Health and Wellbeing service (CMHW). During your time at UCLan, there may be spells when you feel overwhelmed, stressed, experience difficulties with your health, housing, personal life or studies. If you feel like this at any point or are finding things difficult in any other way, please access support and advice as early as possible.

Who are CMHW?

The CMHW team are a team of professional, highly experienced Counsellors, Mental Health Advisors and Wellbeing Advisors. We come from a variety of professional backgrounds so there will be an advisor who suits your needs. The service is confidential, meaning information will not be shared with others without your consent. In some circumstances, there may be exceptions to confidentiality if there is a significant concern for your safety, or the safety of other people. We will always tell you when we need to share information, with whom, and why.

What do CMHW do?

Our team of Counsellors provide therapeutic counselling of the highest quality to help students engage to the best of their ability within their course of study. Therapy and support is provided using a solution focused, time limited approach. Our Counsellors are registered with the British Association for Counselling and Psychotherapy (BACP), the United Kingdom Council for Psychotherapy (UKCP) or the British Psychological Society (BPS) and abide by their ethical frameworks in their practice.

Counsellors do not give advice or tell a person what to do, nor do they 'solve' your concerns. It is a respectful process based on a trusting and confidential relationship.

Our Mental Health Advisors work with students who are struggling with their mental health. They work with a huge range of difficulties, including, but not limited to: anxiety, depression, eating disorders, suicidal thoughts and self-harm. They offer assessment appointments, advice and signposting to various services meet a student’s needs. All of our Mental Health Advisors are professionally trained and experienced practitioners who have all previously worked in the NHS, and are members of The University Mental Health Advisers Network.

Our Wellbeing Advisors provide information, advice, and support for issues concerning a student’s wellbeing - this means anything that negatively affects an individual’s life. They provide assessments, follow-up appointments and signposting, and can act as a liaison with both internal and external services to help support you in your studies, including with academic departments. Wellbeing Advisors can provide advice in many areas, such as alcohol and drug use, safety concerns, stalking and harassment, forced marriage, victims of crime and domestic violence.

Where are we based in the University?

Due to the current COVID-19 pandemic and in line with Public Health Guidance, the CMHW team are currently offering support via email, Microsoft Teams and telephone. In person, face to face appointments may be offered in some circumstances, on a case by case basis.

When are we available for support?

We are open Monday to Friday, 9am to 9pm and from 10am to 6pm Saturday, Sunday and bank holidays.

Outside of these hours, you can contact our Security Team on 01772 892068. The Security Team are trained to support students with Wellbeing and Mental Health concerns.

To access support, please complete our online referral form.

If you have any questions, please contact us by emailing Alternatively, you can telephone us on 01772 893020. Both our email and voicemail will be monitored during opening hours.

If you have an emergency that requires immediate assistance from UCLan, please contact UCLan Security, who work collaboratively with our On Call Managers, on 01772 892068, 24 hours a day, 7 days a week.


How do students access our service?

Students can access our service by completing our online referral form or via Starfish.


Please read our Student Wellbeing Agreement

Emergency Information