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Who are the Student Wellbeing Ambassadors team?

All our wellbeing ambassadors are current students, just like yourself, who have received specialised training to support all UCLan students. Our team are dedicated to ensuring you receive the best experience at UCLan helping to break down barriers and facilitating independence.

Wellbeing Ambassadors provide one-to-one support for students of various ages, genders, races, disabilities, sexual orientations or religions. The team also support students with temporary ailments or anyone who just need help to adjust to university life.


When does the service run?

The standard weekly service runs:
Monday - Friday
8am – 5pm to support students during the day this includes to timetabled sessions, the canteen, meetings and the library. We also support students remotely through appointments via Microsoft Teams.

How do we arrange the SWA Support?

Support from the Wellbeing Ambassador team will be recommended through your Inclusive Support Adviser or Officer if the support would benefit you. Our team will then contact you directly to discuss your individual support needs and organise support sessions with a Wellbeing Ambassador.

To manage and coordinate your support we use a system call Cudos, once we have a plan in place for your support, you will receive a welcome email from Cudos. Cudos allows you to see your daily or monthly support in a calendar format, with details of which ambassador is supporting you and where the support is taking place.


COVID-19: Keeping Safe whilst Supporting Students on Campus

The Student Wellbeing Ambassador Team is dedicated to ensuring that the support provided is as safe as possible during the pandemic. As a result of this we have had to make adjustments to the support we provide to ensure the safety of everyone.

Unfortunately we are not able to provide any support that involves the need for touch, for example using an Student Wellbeing Ambassadors arm or shoulder to support you. Please see support roles below for guidance of the support we can provide this year.

The Student Wellbeing Ambassadors will be wearing the appropriate PPE and maintaining social distancing whilst providing support on campus. We have also adapted many of our roles to be delivered remotely through Microsoft Teams.

What support do we provide?

The Wellbeing Ambassador team receive training to provide a range of support, including:

• Mobility Support: We are able to support students at a social distance on campus with mobility issues. We can assist by carrying your belongings, opening doors and we can also provide support to wheelchair users.
• Library Support: Our team can assist you with the retrieval of books, accessing the library catalogue, printing and other library facilities.
• Orientation: This support is designed to help students find their way around the university within the first few weeks, the ambassadors will assist you to and from your timetabled sessions, to registration and other events such as Freshers and Society fairs.
• Notetaking/Scribing: Ambassadors can take notes in your lecture or assist you with typing up your assignments, this is done remotely through Microsoft Teams.
• Assistive Technology support: Our team can assist you by offering refresher sessions on assistive software available on the network for example Read & Write.
• Video Captioning: We have a team of fully trained captioners that ensure all audio content used in teaching is subtitled.
• Workshop and Lab support: Our ambassador studying will support you during workshop and lab sessions.
• Societies: Our ambassadors can support you to societies and clubs run through the Student Union
• Course Trips – the Student Wellbeing Ambassadors also support students on course trips. Our team has supported students from outdoor adventure trips in Wales to supporting students when visiting Cyprus.

Student Wellbeing Ambassador Mentoring

The Student Wellbeing Ambassador Team has specially trained SWA Mentors that are current students just like yourself!
We can work with you by setting goals and objectives to break down any barriers or overcome a challenge.
The Student Wellbeing Mentoring service can be accessed by all students that would benefit from receiving help and advice with any of the below:

  • Tips on Time Management and Organisation
  • Information about other Services at UCLan
  • Advice on balancing studies, work and social life
  • Help building confidence and motivation
  • Strategies to ease anxiety and stress at University

We can help!

You will be assigned a SWA Mentor to meet with once a week. All appointments will be delivered remotely on a 1-1 basis through Microsoft Teams. Running Monday – Friday 9am – 5pm.

How do I sign up for this support?

You can make a self-referral through your starfish account. If you click on the 3 lines at the top right of the page and then select ‘Request Help’ you will find the option for requesting Student Mentoring Support. We will then contact you to arrange this.
Alternatively, please email for further information.