Who are the Mentoring Support Team and where can I find them if I need their support?

Who are the Student Mentors and what do they do?

Is the Student Mentoring Programme only for new students?

What is the mentor recruitment and selection process?

Do students get trained before taking on their mentoring role?

What do mentors get out of it by voluntary participating?

How are students matched?

How do students arrange the first meeting and what should students expect to discuss?

How much time is required for mentoring?

Are the meetings kept confidential?

What if I don't want to / can't carry on mentoring or I don't get on with my mentor / mentee?

How does the mentoring team monitor the mentoring relationships?

How can I give feedback about mentoring?

 

FAQs Answers

 

Who are the Mentoring Support Team and where can I find them if I need their support?

The Mentoring Support Team consists of Vikki Summers, Christy Bache-Evans and Julie Shaw. The Team should always be your first port of call for any help or advice with regards to mentoring. We are usually available: Monday to Friday 9am to 4pm and are based in Foster Mezzanine 02. Alternatively, you can contact us by phone on 01772 895012 or email mentoring@uclan.ac.uk

 

Who are the Student Mentors and what do they do?

Our volunteer Student Mentors are existing UCLan students who are based at the Preston campus that have been trained to listen, offer advice and signpost students to appropriate services when necessary. They volunteer their time to help other students settle into University life, make friends, deal with personal issues, help with general academic queries, time management strategies and so much more!

Student Mentors meet their Mentees on campus once a week or fortnight for approximately 1 hour. Student Mentors are expected to complete short contact logs after each meeting.

 

Is the Mentoring Programme only for new students?

Not at all. Whilst a lot of our mentees are new students who are trying to adapt to the transition of coming to University, we do welcome applications from continuing students who are seeking some additional support and guidance.

 

What is the mentor recruitment and selection process?

There are no strict rules on what makes a good mentor but if you consider yourself friendly, helpful, caring, a good listener, empathetic and committed then we would be interested in you.

Students who want to become a Mentor need to apply using the online registration form. Once your application has been accepted you will need to attend a formal interview where we can ask you a few questions and get to know you a bit better before assessing your suitability for the programme.

 

Do students get trained before taking on their mentoring role?

We offer full training to all Mentors. Once you have gone through the recruitment process you will be invited to attend a half day training session covering all the aspects of your Mentoring Responsibilities.

 

What do mentors get out of it by voluntary participating?

Mentoring is beneficial for both the mentors and mentees as it helps both parties to develop transferable skills such as communication, time management, empathy and patience. In addition to this:

• A role and training which looks great on your CV
• Certificates for your achievements 
• A rewarding and worthwhile volunteering experience
• To develop and enhance skills, including employability skills 
• To be part of a pro-active and supportive team

 

How are students matched?

We match students based on the information that they have supplied on their online application form and the type of support that is required by the mentee and the type of support that the Student Mentors can provide. In addition we also look at the student’s personality characteristics that they supplied when they registered to the programme initially.

 

How do students arrange the first meeting and what should students expect to discuss?

Mentors receive an email from the Mentoring Support Team stating their Mentee’s details. Mentors are advised to get in contact with the mentee within 7 working days to arrange the first meeting. At the first meeting students will introduce themselves. Mentors will discuss the boundaries and confidentiality. Mentees will disclose the issues that are troubling them and what they would like to get out of the Mentoring support.

 

How much time is required for the mentoring?

Mentors are expected to meet with their Mentees once a week / once a fortnight for up to one hour. It is up to both mentors and mentee to decide on a suitable meeting time and place. Any support in addition to this should not be expected and is provided at the discretion of the Mentor.

 

Are the meetings kept confidential?

All Mentors are fully trained on issues concerning confidentiality. Mentors are expected to keep issues confidential unless they believe that their Mentee or another person is any danger or likely to be harmed. In which case, the Mentoring Support Team must be informed immediately.

 

What if I don’t want to / can’t carry on mentoring or I don’t get on with my mentor/mentee?

If students no longer wish to participate with the Mentoring programme or they simply just do not get on, all they have to do is tell us! We need students to inform us if they wish to withdraw or change mentor/mentee so that we can reassign them. To contact us students can email mentoring@uclan.ac.uk, phone 01772 895012 or visit Foster Mezzanine 02.

 

How does the mentoring team monitor the mentoring relationships?

The Mentoring Support Team are in constant communication with all Mentors on the Programme. We regularly check in with Mentors to ensure they are working effectively to support their Mentee and complete a review at the end of each Mentoring relationship to reflect on the Mentors / Mentees progress.

 

How can I give feedback about mentoring?

If you have any comments about Student Mentoring or ideas about what other service we could provide, please contact us by email mentoring@uclan.ac.uk, phone 01772 895012 or visit Foster Mezzanine 02.