FAQs

Q. How long is your waiting list?

It depends on the time of year and what service you are requesting. We try to keep waiting times as short as possible and will advise you of the current waiting times when you get in touch.


Q. If I access your service, will my parents/family/tutors/academic team know?

As you are over 18, we do not share any of your personal information without your consent, including with your academic team, unless there is an immediate and significant concern for your safety. We will always tell you when we need to share information, with whom, and why.


Q. I am studying medicine/nursing/other healthcare subject. Will accessing your service affect my clinical practice in the future?

No. The support you receive from us is confidential. We keep notes for our own records and do not share them with your academic or clinical teams. Your career options will not be affected by accessing our service.


Q. Are you a part of the NHS?

We are a University-run service and are not part of the NHS.


Q. Can you provide evidence for Extenuating Circumstances?

This is not a service we routinely offer. We suggest you request evidence from other sources, such as your GP.


Q. I am struggling to attend campus or cannot do a phone appointment. What other options are there?

Please drop us an email at wellbeing@uclan.ac.uk  We will explore your circumstances with you to find the best way for you to access support.


Q. I am a student at UCLan and I am studying on a course that is relevant to the support you provide (e.g. counselling). Can I volunteer with your service?

Unfortunately, due to confidentiality for other students, we cannot offer voluntary places to current UCLan students. If you need to complete practice hours for your course, please ask your course leader for a list of local services.


Q. I am a relative/friend of a student at UCLan and I think they need help from your team. Can I refer them to you?

We do understand that it can be distressing to know that someone you care about is having a difficult time. However, we cannot reveal information about students using our service because it is confidential. Please encourage the student to refer themselves to us or attend one of the wellbeing drop in sessions. If you would like further advice, you can ring us on 01772 893020. If you have serious concerns about someone in an emergency situation, please call 999.