It depends on the time of year and what service you are requesting. We try to keep waiting times as short as possible and will advise you of the current waiting times when you get in touch.
As you are over 18, we do not share any of your personal information without your consent, including with your academic team, unless there is an immediate and significant concern for your safety. We will always tell you when we need to share information, with whom, and why.
No. The support you receive from us is confidential. We keep notes for our own records and do not share them with your academic or clinical teams. Your career options will not be affected by accessing our service.
We are a University-run service and are not part of the NHS.
This is not a service we routinely offer. We suggest you request evidence from other sources, such as your GP.
Please drop us an email at firstname.lastname@example.org We will explore your circumstances with you to find the best way for you to access support.
Unfortunately, due to confidentiality for other students, we cannot offer voluntary places to current UCLan students. If you need to complete practice hours for your course, please ask your course leader for a list of local services.
We do understand that it can be distressing to know that someone you care about is having a difficult time. However, we cannot reveal information about students using our service because it is confidential. Please encourage the student to refer themselves to us or attend one of the wellbeing drop in sessions. If you would like further advice, you can ring us on 01772 893020. If you have serious concerns about someone in an emergency situation, please call 999.