Emergency Information


The Counselling, Mental Health and Wellbeing team are available Monday to Thursday, 9am to 5pm, and Fridays 9am to 4pm. They can be contacted by phone on 01772 893020. Please note that during the pandemic, the CMHW team are working remotely. They can be contacted by email at wellbeing@uclan.ac.uk or you can leave a voicemail on 01772 893020. We check this daily and an advisor will call you back.

We also operate an out of hours service until 9pm Monday to Friday and from 10am-6pm Saturday and Sunday. If you need to talk to someone outside of these times, the university security staff are available 24 hours a day. They can be contacted on 01772 892068 (non-emergency queries) or 01772 896333 (emergency queries / situations). Deaf users please text 07891 679 537.

External Services:

You can contact your GP who has overall responsibility for your care. If you need medical help fast but it's not a 999 emergency, you can contact the NHS helpline 24 hours a day on 111.

Lancashire Care Wellbeing and Mental Health Help Line
A confidential listening and information service provided by the NHS and operated by specialist trained volunteers. Mon - Fri 7pm - 11pm, Sat - Sun 12noon - 12 midnight.
Telephone: 0800 915 4640

The Samaritans are available 24 hours a day and can be contacted on 116 123.
Texting Service: 07725 90 90 90
Email: jo@samaritans.org

Crisis Text Line – SHOUT provides free, confidential support, 24 hours a day via text.
Text SHOUT to 85258 to text with a trained Crisis Volunteer.

Papyrus: HOPELineUK is a specialist telephone service staffed by trained professionals who give non-judgmental support, practical advice and information to; children, teenagers and young people up to the age of 35 who are worried about how they are feeling, as well as anyone who is concerned about a young person. The service is available Monday to Friday 10am - 10pm, weekends: 2pm - 10pm & Bank Holidays: 2pm - 5pm
Telephone: 0800 068 41 41
Text: 07786 209697
Email: pat@papyrus-uk.org

Campaign Against Living Miserably (CALM) is a suicide prevention campaign against male suicide. Web chat is available through the website 5pm-midnight. CALM also have a helpline for men, open 5pm–midnight, 365 days a year.
Telephone: 0800 58 58 58

SAFE Centre offers medical examination, advice and support to women, men and children who have experienced sexual assault or rape.
Telephone: 01772 523344

The Haven is a welcoming and non-judgemental place for individuals struggling socially and emotionally with life challenges or who are in crisis. The Haven is available to people over the age of 16 who live in Preston, Chorley or South Ribble. The service is open 11am-11pm Monday to Friday and from 12pm-11pm on weekends and bank holidays.
Telephone: 0330 008 3672
Address: The Haven, Blanche Street, Preston PR2 2RL