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Welcome to the Counselling Service at UCLan which is staffed by a team of professionally trained and experienced therapists. We offer a free, confidential service to all registered UCLan students, which is open throughout the year, except during short periods over the Christmas and Easter Breaks.

Following referral, you will be offered an Initial Assessment appointment with a therapist to establish if therapy is the most appropriate form of support for you.

If, following your initial assessment, 1-2-1 therapy is deemed as being appropriate for you, you will be entitled to receive up to a further five sessions. In exceptional cases, additional sessions may be offered, but this is at the discretion of the Service Manager.

Counselling appointments are usually for one-hour. Appointments are subject to availability and can be negotiated with the Counsellor.

Counselling appointments are available in Foster Building 119 (first floor) and in The Library. Appointments are available during the following times:

Term Time:

Monday  08:30 - 19:15
Tuesday  08:30 - 16:30
Wednesday  08:30 - 19:15
Thursday  08:30 - 16:45
Friday  08:30 - 16:30
Saturday  09:15 - 17:15

Outside of Term Time:

Monday  08:30 - 16:00
Tuesday  08:30 - 16:00
Wednesday 08:30 - 16:00

Cancellations and Lateness

Should we need to make any changes to your counselling appointment, we will contact you as soon as possible using the details you have provided.

If you cannot attend a session, please telephone Reception on 01772 892572 or email  as soon as you are able, giving as much notice as possible so that the time may be offered to other students.
If you cancel sessions more than twice in a block of six, we may need to discuss with you whether the therapy sessions will continue.

If you do not attend a counselling session without making contact, we will attempt to make contact with you as soon as possible afterwards. If we do not hear from you, we will assume that you no longer wish to attend and close your file. Should you later wish to book further appointments, your name will be put on the waiting list.

If you are late for an appointment, this time will be lost from your session. If you are more than 15 minutes late the counsellor will assume you are not attending. This will count as a missed appointment.

Other Agencies

There may come a time when it becomes clear that you may want or need further help from an outside source, for whatever reason. In this instance we will discuss what you feel you may find beneficial from this source, and how it may be achieved. At no point will we disclose any information to this source without your permission.

What can counselling help with?

Students come for counselling with a broad range of issues and difficulties including:

  • Anger
  • Anxiety and Panic Attacks
  • Assertiveness
  • Bereavement
  • Concentration
  • Cultural Issues
  • Depression
  • Eating Problems

  • Family Problems
  • Homesickness
  • Insomnia
  • Loneliness
  • Low Moods
  • Personal Worries
  • Relationships

  • Self Confidence
  • Self Injury
  • Sexual Assault and Rape
  • Sexuality
  • Stress
  • Suicidal Thoughts and Feelings
  • Other Difficulties

Whatever your difficulty, you are welcome and you will be treated with respect. Please visit our Self help with common issues page for more information.

Students with disabilities

The counselling team is accustomed to working with people from diverse backgrounds and with a wide range of issues.

Deaf Students

If you are a deaf student, currently we do not have a counsellor who can use sign language (BSL) however, we can arrange for either an interpreter or a counsellor who can work with you using BSL.

An Induction Loop System has been installed within our service.

Whatever your difficulty you are welcome and you will be treated with respect.

Many thanks to the University of Dundee for allowing us access to their website.

Useful Contacts

Multi-Faith Centre
Medical Centre - 01772 892598
Samaritans - 116 123
It's Good to Talk