Confidentiality is central and crucial to the work of the Counselling Service. Anyone choosing to enter into a counselling relationship rightly expects that the content of their discussion with the counsellor will be treated as confidential.
The Service works within the British Association for Counselling & Psychotherapy Ethical Framework (BACP) and the Data Protection Act 1998. The service will not reveal anything you have given to our service or shared with your counsellor unless you ask us to.
The only exception to this:
Under the Data Protection Act 1998 (DPA) and General Data Protection Regulation 2018 (GDPR) there are strict requirements concerning personal data and its storage. In accordance with this Act your permission is needed for the collection of, use and retention of any personal data whether by manual or electronic means. In order that your counselling proceeds smoothly, the service needs to retain and use certain personal information. You have a right to request access to any records kept about you, unless this will jeopardise any third party confidentiality.
All computerised data is used to provide anonymous statistical information about the work of the counselling team which helps to evaluate and monitor the effectiveness of the service the team offers.
Under the Data Protection Act 1998 and General Data Protection Regulation 2018, clients have a right to access records kept about them. If you would like to see your records, requests should be made in writing to the Head of Service stating your reason(s). You will be invited to meet with your counsellor within 10 working days, to view your records.
All counsellors receive regular supervision in which they consult with an appropriately qualified consultant supervisor outside the university in order to ensure that the counsellor is working both therapeutically and to ethical standards. If your counsellor talks about your situation to his/her supervisor, it will be in a way that does not identify you. Your counsellor’s supervisor is also bound by the BACP Ethical Framework.