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Accessing the University Network

If you are accessing our network for the first time, you may be interested in looking at our Getting Started and How to Login guides.

A new Self-Service Password Reset facility is being provided to enable all UCLan students to reset their password in the event that it has been forgotten.

You will need to register to use the new service. Go to the registration web page You will first be asked to provide your UCLan Username and password to verify it’s you. You will be presented with a security step to enter your mobile phone number, this allows you to reset your password away from UCLan should you ever forget it.

If you forget your password, go to the Self-Service Password Reset web page
You will need to enter your UCLan email address in the User ID section and confirm the mobile number you registered with to receive a text with a verification code that allows you to change your password.

When on campus using a UCLan Windows desktop PC, you can change your password using the existing Change Password application. If you are using any other device, or are not on campus, you can change your password by going to the Self-Service Change Password web page

We have many computing facilities around the UCLan campus, visit our Computers, photocopiers, printer and scanners page for more information. For more general information about our IT facilities visit our IT page.

There are many ways to access your files and emails, such as Email, Remote Access (Citrix) and Internet File access (WebDav). All you need is a computer with internet access.

If you would like to use our wireless services, visit the Internet Access page.

Visit our FAQs page for a full range of FAQs guides and support.

Internet File Access (WebDav)

How do I use the Internet file access - WebDav service?

The Internet file access service - WebDav is for off campus use. It works by mapping a drive on your own Windows PC or Apple Mac to connect to your files and folders on the UCLan Network. When used via a web browser, file access is read only.

Internet File Access (WebDav) on macs

Internet file access on Apple Mac - please follow the instructions below:

  • Open Finder
  • Select Go then then select Connect to Server
  • Enter the following: and by your UCLan Network Username e.g.
  • Enter your UCLan Network Username and password when prompted, then Connect
  • Find my Files 

    You can use Remote Access (Citrix) to access networked files when you're studying away from UCLan.

    Please look at the How to Manage Files on the Network guide for more information about saving, deleting and copying files whilst using the UCLan Network.

    Please Note: If you you have worked from an email downloaded from your emails, then pressed the save button and cannot find the file. Please use the How to Recover Documents opened via Webmail guide to attempt recovery. This can also be found on our LIS Guides and forms page. Be aware that if you have logged out of the computer or downloaded the original document from your email again on the same computer, the file may have been deleted automatically or overwritten back to its original state.

    Please Note: If you delete a file/folder from N:\drive and need it be restored then complete a N:\ Home Area File/Folder Restore Form. You can also find this form on our LIS Guides and forms page.

    Useful Sites

    Further information about Microsoft Windows can be found on the Official Microsoft website.
    Please note: LIS are not responsible for the content of external sites.