A new Self-Service Password Reset facility is being provided to enable all UCLan students to reset their password in the event that it has been forgotten.
You will need to register to use the new service. Go to the registration web page https://aka.ms/ssprsetup. You will first be asked to provide your UCLan Username and password to verify it’s you. You will be presented with a security step to enter your mobile phone number, this allows you to reset your password away from UCLan should you ever forget it.
If you forget your password, go to the Self-Service Password
Reset web page https://aka.ms/sspr.
You will need to enter your UCLan email address in the User ID section and confirm the mobile number you registered with to receive a text with a verification code that allows you to change your password.
When on campus using a UCLan Windows desktop PC, you can change your password using the existing Change Password application. If you are using any other device, or are not on campus, you can change your password by going to the Self-Service Change Password web page www.uclan.ac.uk/changepassword.
We have many computing facilities around the UCLan campus, visit our Computers, photocopiers, printer and scanners page for more information. For more general information about our IT facilities visit our IT page.
If you would like to use our wireless services, visit the Internet Access page.
Visit our FAQs page for a full range of FAQs guides and support.
The Internet file access service - WebDav is for off campus use. It works by mapping a drive on your own Windows PC or Apple Mac to connect to your files and folders on the UCLan Network. When used via a web browser, file access is read only.
Internet file access on Apple Mac - please follow the instructions below:
You can use Remote Access (Citrix) to access networked files when you're studying away from UCLan.
Please look at the How to Manage Files on the Network guide for more information about saving, deleting and copying files whilst using the UCLan Network.
Please Note: If you you have worked from an email downloaded from your emails, then pressed the save button and cannot find the file. Please use the How to Recover Documents opened via Webmail guide to attempt recovery. This can also be found on our LIS Guides and forms page. Be aware that if you have logged out of the computer or downloaded the original document from your email again on the same computer, the file may have been deleted automatically or overwritten back to its original state.
Further information about Microsoft Windows can be found on the Official Microsoft website.
Please note: LIS are not responsible for the content of external sites.