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Frequently Asked Questions (FAQs)

IT, Technical & Library Support

Our dedicated IT, Technical and Library support site covers everything you need to know about library facilities, IT and email issues and printing facilities for UCLan students. The answers cover topics such as accessing your files from home, UCLan cards, software and applications, adding printer credit, timetable support and equipment loans. If you have any further questions then please contact us directly:

IT, Technical & Library Support

Guides, FAQs and more:
Tel: 01772 895355

How do I reset my password?

Please go to and follow the guidance below to choose a new password.

Enter your UCLan email address, fill in the Captcha code (checking you’re not a robot) and click NEXT

password reset


Select your preferred contact method, which can be via a text or call to your registered mobile number, or your confirmed personal email address.

password reset

Enter your verification code and select Next




Enter your NEW password

Your new password should be completely different to your old one and must:

  • be at least 8 characters long
  • contain a mixture of uppercase characters ("ABC"), lowercase characters ("def"), numbers and symbols ("~!@#$%^&*_-+=|\(){}[]:;"'<>,.?/").
  • not use any part of your name or username.


Do not use the same password you use for other services, (Facebook, Gmail, etc.).