On this page you will find answers to common questions our students ask about library facilities, IT and email issues and printing facilities for UCLan students. The answers cover topics such as resetting your passwords, accessing your files from home, UCLan cards, renewing books and adding printer credit. If you have any further questions then please contact us directly:
All lost UCLan Cards must be replaced at The <i>, based on the Ground Floor of the Library. The replacement cost for lost cards is £10*.
All queries to be directed to The <i> on 01772 895000 or via email at firstname.lastname@example.org
*In some cases this charge may be waived.
We have created several guides for setting up emails on my phone or mobile devices these can be found in the guides section
If you use the Junk feature to manage your incoming mail you may have set it to block emails from that address or domain (e.g. hotmail.co.uk). So you should check your Junk Email folder to see if the email is there, if it is then you can move it back into your mailbox. You also need to check your settings for handling Junk mail. If you find an email address or domain (e.g.hotmail.co.uk) in the wrong list then select it and chose another list. Please note: this will not make the email appear in your mailbox you will have to ask the sender to email you again.
It could be that the email is missing from your mailbox due to a rule that you have created – e.g. you may have created a rule which automatically moves all emails with the word ‘budget’ into a separate folder. So check any rules that you have created using Rules.
To add the shared mailbox use the following steps:
A new Self-Service Password Reset facility is being provided to enable all UCLan users to reset their password in the event that it has been forgotten.
You will need to register to use the new service. Go to the registration web page https://passwordregistration.uclan.ac.uk. You will first be asked to provide your UCLan Username and password to verify it’s you. You will then be presented with a number of security questions. Please provide answers to at least three questions and make sure you can remember the exact answers you give (including spaces and upper / lower case characters).
If you forget your password, go to the Self-Service Password Reset web page https://passwordreset.uclan.ac.uk. You will be asked to provide the answers to three of the questions you answered when you registered. If the answers are an exact match with what you entered when you registered, you will be prompted to enter a new password. The new password can then be used straight away.
On campus at a Windows computer, logon, then press CTRL + ALT + DELETE and selecting “Change a Password”.
Off campus, or using any other device, browse to https://fs.uclan.ac.uk/adfs/portal/updatepassword and follow on-screen instructions.
You may see a message when you login about your profile. We would advise that you reset your profile. However before you do this make sure that you don’t have any files saved to your desktop when your profile is reset files will be lost. All files should be saved on the network – either on the N:\ drive or a shared area that you have been given access to. When you have moved files from your desktop then you can follow the steps below:
If you have previously saved the file to your N:\ on the UCLan Network then it may be possible to get it restored. Please complete the N:\ drive file/folder restore form on the FAQs page.
If your timetable is blank or incorrect in any way, then you should contact your school.
We have several services that allow you access to your files off campus:
Remote Access (Citrix) can be used to access some software off campus, see the Remote Access (Citrix) web page for further information.
Follow our guide for Office 365 Email- How to Recover Documents opened via Webmail Guide. Unless you have done either of the following:
You will need a digital passport style photo, your Student number and your Family name. Enter the details when requested and upload your image. Visit the photo upload page to continue.
You can access your assessment results via myUCLan.
You can issue Library items at any of the self issue machines. They are available on the ground, first and second floors. Follow the instructions on the screen and don't forget to take your receipt as this shows the due date for the item/s borrowed. You can also check details of loans by accessing your Library Account online. Visit the borrowing page for more information about issuing library items.
You need to return or renew items before they become overdue to avoid fines. You will find the returns machine on the ground floor. Follow the instructions on the screen and don't forget to take your receipt as proof of return. Visit the borrowing page for more information about returning library items.
It is important that you look after your receipts. However you can still check when your items are due back on the Library Catalogue. Select My Account and enter your borrower number (this is the 14 digit number under the barcode on your UCLan Card) and select Login. You will then be able to see all the items that you have on loan and their due dates.
You are guaranteed to be able to keep this book for at least 1 week. After that you can try and renew it. However, if you have reached the renewal limit or someone has reserved it you will not be able to extend the loan and will need to return it on or before the due date.
You can find full details on the Fines page.
If the fine is over £5, then you can pay using your debit/credit card. You need to call 01772 895000. Please have details of your borrower number (this is the 14 digit number under the barcode on your UCLan Card).
When all copies of an item are out on loan, it is possible to place a reservation.
The majority of e-resources within our Electronic Resources will be accessible via the Shibboleth Service using your UCLan Network Username and Password. A small number of electronic resources have their own login username and passwords and you can find details on the Passwords for Electronic Resources page.
Please see our Visitors and Externals page.
There are printers available in a number of buildings on Campus. You will need to add printing credit and install a printer. You can find more information about this on our Computers, Photocopiers, Printers, Scanners page.
You can find more information about this on our Computers, Photocopiers, Printers, Scanners page.