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Welcome to the Blackboard & Turnitin Support site for Students

We have picked out a selection of popular guides and FAQs which you may find useful below.
Please note: There are a number of these guides that are located within the LIS Resource Centre on SharePoint. If you wish to access the files from a non-UCLan computer, you will need to login to SharePoint using your FULL email address when you are prompted to do so.

firefox logo Please note when using Blackboard, we recommend that you use Mozilla Firefox as your browser. This is available from your Windows taskbar or from the Start menu.

Check whether your browser supports the most recent release of Blackboard Learn by using the Blackboard Browser Checker.


How do I access Blackboard on a computer at UCLan?

Once you have logged on to the UCLan network, launch the Firefox browser. From the Student Support Site, you can click on the Student Login (Blackboard) link which will take you directly to The Student Portal.


Can I access Blackboard when away from UCLan (off campus)?

Yes, you can login via the 'Students' button on the UCLan External site: See the Logging into Blackboard Off Campus guide.


I am having problems logging into Blackboard - what am I doing wrong?

  • You may not be entering the correct username and password. Remember that passwords are case sensitive.
  • Students can reset their UCLan network password if necessary

Please note: when you change your Blackboard password it will change for other UCLan services - e.g. the UCLan network and Remote Access.

Accessing your modules

You can access all your Modules, Programmes and Organisations from the My Courses tab on the Student Portal. You can manage how you view these by following the Managing your Module List guide.

Unable to see modules you are enrolled on

You will not be given access immediately to all the modules that you are undertaking in any one academic year. This is because they are likely to be delivered at different points in the year.
• Semester 1 / Full Year modules – these will be available to access at the start of term in September.
• Semester 2 modules - these will be available to access at the start of term in January.
• Semester 3 modules – these will become available to access at the start of term in May.

Unable to see module content

If you can see your modules but are having trouble accessing the materials within the module space, firstly check that you are using Firefox as your browser. If this does not resolve your issue, seek advice from your module tutor regarding the availability of the content.
If you are unable to see the left-hand menu to navigate round your module space, the menu may have collapsed, particularly if you are using a mobile device. Please see the guide on how to expand or collapse your course menu