Welcome to UCLan Student Support

The UCLan Student Support site provides advice and information on a wide range of topics relevant to current and prospective UCLan students. If you have any questions then please contact our Student Support hub (the <i>) based in the library.

Important Information

Academic Support Hubs

We have replaced School Offices with six newly created Academic Support Hubs. These Hubs will allow you to access face-to-face help when you need it and will ensure you speak to the person who is best placed to assist you with your query.

Changes to the library and the <i>

During the summer vacation, the ground floor of the Library and services in the <i> have undergone substantial changes as part of new developments designed to enhance the student experience at UCLan. The modifications come as a direct result of student feedback channelled through national and University student surveys as well as other, more informal, feedback mechanisms.

The <i>, already a one-stop-shop for many student enquiries, now includes frontline services transferred from across the University to ensure students experience a more streamlined level of support; a hub designed to provide answers to the majority of questions or queries.

Alongside the enhancements to the student information service (located at the front of the ground floor), further remodelling of the library will provide a significant amount of quiet study space and incorporate:

  • an area, at the back of the Library, sectioned off with floor to ceiling soundproof glass panels
  • several self-service work stations
  • collaborative study space

The Library will remain open during the refurbishment period and we will be posting regular updates to the LIS social media channels (Facebook and Twitter).
Please view the FAQ document describing these changes - additional queries can be directed to the Student First team (studentfirst@uclan.ac.uk).

Other News

IT skills training

IT skills training

Need smart tips for formatting your assigment, help with planning your tasks and time, or using Excel to analyse and present your research? LIS provides a range of IT skills training - check what's on offer and book online.

Microsoft Office 365 - free for UCLan students

Microsoft Office 365 - free for UCLan students

Microsoft Office 365 ProPlus is available at no cost to all UCLan students and can be downloaded for use on a maximum of 5 devices - PCs, Macs, tablets (including iPad) and smartphones.

In addition to this you also have access to:

  • OneDrive for Business – with a huge 1 Terabyte of personal storage space in the cloud (in addition to the 50GB email space you already have)
  • Office Online – Create and edit Word, OneNote, PowerPoint, and Excel documents from any device’s web browser and save to your OneDrive for Business space

More information about how to install the software is available on our Office 365 web page.

New self-service password reset facility – register now

New self-service password reset facility – register now

A brand new self-service password reset facility is now available for resestting your UCLan network password. You will need to register before using this service. Download the password guide for further details.

The old self-service password reset facility will still be available for returning students during September but will be withdrawn at the end of October. After this time, you need to use the new system, so make sure you register as soon as you can.

Enhance your IT skills or learning something new - lynda.com

Free access to a fantastic training database

The University subscribes to lynda.com - a fantastic online resource providing video courses and tutorials in a wide range of topics. UCLan students receive free, unlimited access to this incredible service.

Each training course comprises a series of short videos, so it’s flexible enough to fit in around your studies; allowing you to watch either a whole course or specific videos whenever you need them.

Following each course, you will be awarded with a 'certificate of completion', providing documentary evidence for potential employers as well as a record to add to your personal development portfolio.

Enhance your IT skills or learning something new - lynda.com