Student Support Advisor

• Job Reference: 0186-23
• Date Posted: Friday, 19 May 2023
• Application Closing Date: Sunday, 4 June 2023
• Location: Preston Campus
• Salary: £22,197 to £24,144 per annum
• Basis: Full Time
• Contract Type: Fixed Term for 10 months or upon the return of the substantive postholder, whichever is sooner
• Job Category / Type: Professional Services
• School / Service: Student Services
• Hours: 36.25 hours per week
• Interview Date: Tuesday 20 June 2023

The University of Central Lancashire wishes to recruit a Student Support Advisor to join the student support team who provide support to staff and students, in the student Centre, at our Preston campus. The successful candidate will be primarily focussed on supporting students to make the very best of their time at the University by providing a high-quality information service on all aspects of university life. We aim to answer every query at the student Centre but if it’s something that requires more specialist help, we’ll call on the most suitable person or team in the University with the right expertise.

Duties will include engaging with our customers and applying listening and questioning skills to identify their needs and requirements. Responding to and understanding 1st level customer support queries by telephone, email or in person, providing day to day support and advice to staff and students. You will be required to log information in a clear and accurate manner referring higher level queries to the 2nd and 3rd line support team. The role will also require you to undertake general clerical support, process council tax certificates, bank letters and produce other supporting documentation for students. 

They will be expected to promote the Student Services and its specialist teams through presentations and drop-in sessions across campus and to support key events and initiatives such as applicant days, open days and welcome/induction.

Joining our friendly and welcoming team, we are looking for someone who can demonstrate excellent customer service skills and effective verbal and written communication skills. The successful candidate will be educated to A level or have relevant experiential learning. Previous experience in a customer facing role is essential as well as a proven ability to analyse and solve customer support queries. A positive approach with eagerness to learn and adaptability to work effectively as part of a team is also required. 

The successful candidate will be required to work on a rota basis covering 5 out of every 7 days which will include approximately 10-12 weekend days in a year and a minimum of one evening per week until 9pm during term time. This is pro-rata for part time positions.

Applicants need to meet all essential criteria on the person specification to be considered for interview.

UCLan is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our website at Safeguarding - UCLan