Student Casework Administrator

  • Job Reference: REQ007338
  • Date Posted: Friday, 17 March 2023
  • Application Closing Date: Sunday, 2 April 2023
  • Location: Preston Campus
  • Grade/Salary: E (£24,715 - £27,396)
  • Basis: Full Time
  • Contract Type: Indefinite
  • Job Category / Type: Professional Services
  • School/Service: Academic Registry
  • Hours: 36.25 hours per week
  • Interview Date: To be confirmed

An opportunity has arisen for a Student Casework Administrator to work in the newly expanded Student Operations and Compliance Team in Academic Registry. You will play an important role in administering the University’s student-facing procedures, in particular, the Academic Appeal, Academic Misconduct, Student Complaint and Disciplinary Procedures.

To be successful in this role, you will need experience of administering student-facing procedures in a higher education environment. You will be adept at communicating effectively with staff and students, including providing professional advice and support in a diplomatic and sensitive manner. You will be required to deliver a range of professional services including maintaining accurate records, arranging and supporting meetings, collating data, evidence and reports.

The successful candidate will have a range of GCSEs, including English Language and Maths at Grade C or above, or appropriate equivalent experiential learning and a word processing/typing/IT qualification or demonstrable equivalent experiential learning. You will be able to work flexibly under pressure, to assimilate and present complex information clearly and succinctly, and to exercise judgement in sensitive situations. A high degree of personal resilience and a positive approach are essential for this role.

You will benefit from 30 days annual leave, plus bank holidays and discretionary days. You will also have access to other staff benefits such flexible working, sustainable & Active Travel Scheme, our Sir Tom Finney Sports Centre and our on-site Pre-School Centre.

For an informal discussion about the role, please contact Lisa Brooks (e-mail


In your new role you’ll have a crucial role to play in the University’s continued success.

Academic Registry plays a vital role in the everyday operations of the University, overseeing a number of core administrative services which support every aspect of the student journey, from enrolment through to graduation.

We put students at the heart of everything we do. Operating centrally, we collaborate across all our schools, faculties, campuses and partner institutions to help the University achieve its mission by ensuring that every student who studies with us has an exceptional experience, is able to achieve their potential, and can go on to enjoy a successful career.

Our experienced specialist teams oversee the crucial administrative processes which ensure that our courses are delivered to the highest standards and that the University complies with all professional, statutory and legislative requirements.

You’ll be joining one of the University’s largest teams, made up of more than 180 staff, ranging from senior strategic managers to experienced administrators and ambitious recent graduates.

Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.

Job Description / Person Specification

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