Accounts Receivable (Customer Accounts) Officer

  • Job Reference: REQ007360
  • Date Posted: Friday, 24 March 2023
  • Application Closing Date: Sunday, 2 April 2023
  • Location: Preston Campus
  • Grade/Salary: F (£28,131 - £32,411)
  • Basis: Full Time
  • Contract Type: Fixed term contract for 9 months, or upon the return of the substantive postholder, whichever is sooner.
  • Job Category / Type: Professional Services
  • School/Service: Financial Services
  • Hours: 36.25 hours per week
  • Interview Date: Monday 27 March 2023

The University of Central Lancashire wishes to recruit an Accounts Receivable Officer to support a busy operational and customer facing team with significant finance customer service experience. This role will be part of the Financial Processes team which includes AP, AR, Cash & Treasury, Payroll & Pensions and the Online Store & Payment Gateway services.

The successful candidate will have experience of dealing and servicing a wide range of enquiries, contact and issues from customers in a financial setting by telephone, email and in person. The successful candidate should also be able to demonstrate significant experience of implementing and applying debt recovery procedures, reconciliation of bank or control accounts with a significant amount of transactions, liaising with external organisations in relation to debt recovery and working in a credit control, sales ledger or debt recovery team in order to deal with documents, processes and routines relating to these activities.

The successful candidate will be AAT level 3 qualified or hold an equivalent qualification in a finance or business administrative field. Five GCSE’s including Grade C Maths and English are required. Experience and use of Microsoft Teams, Word and Excel are also required.

Utilising excellent organisational and administration skills, the successful applicant will be able to multitask, be flexible and adaptable in their approach, be able to work under pressure, deal with first and second line support enquiries and issues as well as meet tight deadlines. Applicants must be able to promote adherence to controls and compliance in respect of financial policies and procedures.

Joining our friendly and welcoming team, we are looking for a confident and positive team member with excellent communication skills who will provide our students and customers with outstanding customer service.

Core opening hours are 9:00am to 5.00pm, Monday to Thursday and 9:00am to 4:00pm on Friday, with some flexible working when required.

Please contact Deborah Bedu-Mensah, Accounts Receivable (Customer Accounts) Manager for any informal discussions or further details.

Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.

Job Description / Person Specification

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