Introducing mediation: An alternative approach to dispute resolution Short Course

Introducing mediation: An alternative approach to dispute resolution Short Course
A one-day workshop that will not only provide an introduction to mediation, but also an understanding of the nature of conflict and conflict resolution.     

Entry and Admissions

Award Type:

Short Course

Ancillary Award:



Short Course / CPD

Study Mode:


Delivery Method:


Course Length:

One day


Lancashire Law School

Partner Colleges:

No Partner College



Start Date:

The course will run for one day on Wednesday 25th September, Wednesday 2nd October and Wednesday 23rd October. Additional dates can be added on request, and workshops can be delivered at your place of work. Please contact Emma McAndry for more information

Entry Requirements:


Course Content

Course Outline:
This one-day programme is facilitated by Emma McAndry from our Law School and Dr Tony Bennet from our Business School, both of whom are qualified and practicing mediators. The course draws on our current cutting edge research (see IROWE Lancashire Business School) and practical expertise.

The twin objectives that are offered to delegates are: an introduction to and a better understanding of how mediation can more effectively address both cases of litigation and also workplace disputes, which can otherwise have a damaging impact on the service that you provide to your clients.

As law professionals, managing conflict and resolving disputes are key elements of the work that delegates do every day, whether as line managers tasked with resolving disagreements amongst work colleagues or in providing services to your clients. This introduction to mediation, in contrast to other approaches to conflict resolution, will help delegates recognise that in many disputes successful resolution is more likely to be achieved when both parties feel that they have been party to finding solutions to that dispute and, therefore, more likely to accept a proposed outcome. In addition, mediation, whilst acknowledging the context and the history of the dispute, looks to not only resolve differences but also rebuild and maintain relationships.

Training is delivered in a morning and afternoon session, each for three hours, and carries eight CPD points. The workshop will help delegates to better understand the key issues of:

  • Why conflict occurs
  • How mediation can help us resolve conflict
  • When mediation may be a better route than more confrontational approaches to litigation
  • The tools and techniques needed to effectively mediate
    - On behalf of clients
    - Between colleagues in the workplace
  • The skills required of a lawyer in a mediation, and what to expect from your mediator
  • The process itself from beginning to end, including fun interactive tasks and role plays

For law professionals, who are fully aware of the damage of conflict for clients and within the workplace, mediation offers a different perspective and approach to resolving that conflict.

For further information and to discuss costs/discounts, please contact Emma McAndry ( ) or Dr Tony Bennett ( )

Learning Environment & Assessment:

Academic Expertise

We are committed to delivering academic learning of the highest quality, helping you to stretch your mind and fulfil your university ambitions.

Learning outcome & aims

We aim to create the perfect blend of knowledge, practical experience and relevance to equip UCLan graduates with the confidence and skills they need to get ahead in the world of work.

Industry links & professional accreditation

Work experience and international opportunities

At UCLan we work with a range of businesses and organisations, many of which provide work experience opportunities and project briefs to enable to you gain real work experience whilst you undertake your postgraduate programme. Your course tutor will advise on opportunities available within your course and the UCLan Careers Team can provide help, advice and guidance on how to apply for them and how to make the most of these opportunities.

Graduate Careers

The UCLan Careers Team offer ongoing supportive careers advice and guidance throughout your course and after graduation, along with a range of modules, work experience opportunities and events to help you acquire the skills to make you stand out to potential employers in today’s competitive market.


This course was piloted to DWF Solicitors, with delegates attending from their offices in Manchester, Preston, Birmingham and London. They were impressed with the delivery and were very happy to endorse the course. All delegates agreed that the course was organised in manner that suited their professional learning needs well, the trainers demonstrated a detailed knowledge of the topic covered and the language used was clear and easy to understand. One delegate commented ‘Excellent introduction for mediation. The role play was especially helpful, as was the opportunity to ask questions.’

Progression Routes

From foundation courses through to world-leading research degrees, you can study a wide range of subject areas at UCLan. Whether you want to develop your knowledge in a subject you enjoy or gain further qualifications to enhance your career, at UCLan there are numerous progression routes for you to follow.

Fees & Funding

You can contact the Student Fees and Funding Team via phone, email, or post. If you are on the campus you can call into The 'i', for advice.
Tel: +44 (0)1772 892440
Student Fees and Funding Team, Foster Building 117, UCLan, Preston, PR1 2HE


For 2017/18 fees please refer to our fees page.

How to Apply


About UCLan

Course Enquiries

University of Central Lancashire,
United Kingdom

Tel: +44 (0)1772 892400