Improving patient safety through better handover

Improving patient safety through better handover
Handover may be defined as the transfer of information about, and responsibility for, a patient between healthcare professionals and settings (Kicken et al, 2012). Good handover skills are required by all healthcare professionals to ensure that essential information about patients is communicated effectively between staff and to enable inter-professional collaboration (NMC, 2010; Collins 2014).

However, research indicates that the quality of patient handover is often poor (Dubosh, 2014; Britt 2015) with consequent risks to patient safety and continuity of care (Benham-Hutchins and Effken, 2010). It contributes significantly to inaccurate assessment and diagnosis, delayed or inappropriate treatment and medical errors, all of which are ultimately associated with increased morbidity and mortality rates, longer hospital stays and poor patient satisfaction (Gore, 2015; Jeffcott et al, 2009; Bump 2012). Poor handover is a significant factor in malpractice claims (Britt, 2015) and a contributor in a large percentage of sentinel events (Gore, 2015; Dubosh, 2014; Riesenberg, 2009; Greenberg, 2007; Britt 2015). Furthermore, it is a topic often missing from healthcare curricula (O’Toole et al, 2013).

This interactive, research-based workshop offers practitioners the opportunity to develop awareness of the problems with handover, to learn a standardised approach and to practice and develop their handover skills in order to enhance standards of patient safety.

Entry and Admissions

Ancillary Award:



Short Course / CPD

Study Mode:


Delivery Method:


Course Length:

Half day

Partner Colleges:

No Partner College



Start Date:

Friday 6th October 2017, 09.00am – 12.00pm

Entry Requirements:


Course Content

Course Outline:
Who should attend?

This workshop is aimed at participants from all healthcare backgrounds who are involved in the handover of patient care e.g. nurses, doctors, healthcare assistants, paramedics, physiotherapists, occupational therapists, operating department practitioners, midwives, assistant practitioners and pharmacists.

Max number of participants - 30

Learning Environment & Assessment:

Academic Expertise

Facilitator - Elaine Hill

Elaine has a background in psychology, critical care nursing and simulation/non-technical skills. She is actively engaged in research into handover education.

Learning outcome & aims

By the end of the workshops participants will:
  • Be aware of the potential patient care and patient safety issues that may arise   from poor handover.
  • Understand why handover may be done ineffectively.
  • Learn how to give a structured and focussed handover.
  • Have the opportunity to develop and gain feedback on their handover skills.

Industry links & professional accreditation

We have great links with employers including household names such as Sony, BAE Systems and Apple. We also have links with the smaller companies in the region and offer help and assistance to more than 1,000 of these – with many of our graduates staying in the region it is important we develop these relationships.

Work experience and international opportunities

At UCLan we work with a range of businesses and organisations, many of which provide work experience opportunities and project briefs to enable to you gain real work experience whilst you undertake your postgraduate programme. Your course tutor will advise on opportunities available within your course and the UCLan Careers Team can provide help, advice and guidance on how to apply for them and how to make the most of these opportunities.

Graduate Careers

The UCLan Careers Team offer ongoing supportive careers advice and guidance throughout your course and after graduation, along with a range of modules, work experience opportunities and events to help you acquire the skills to make you stand out to potential employers in today’s competitive market.


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Fees & Funding

You can contact the Student Fees and Funding Team via phone, email, or post. If you are on the campus you can call into The 'i', for advice.
Tel: +44 (0)1772 892440
Student Fees and Funding Team, Foster Building 117, UCLan, Preston, PR1 2HE

For 2018/19 fees please refer to our fees page.

How to Apply

These workshops may be available as part of the Service Level Agreement which UCLan has with a number of local NHS Trusts. If you wish to apply using this funding please gain the support of your line manager and complete the online application through

Alternatively, self-funding applicants please book online at

If you have any questions about the workshop please contact us:
email or call 01772 893808

About UCLan

Course Enquiries

University of Central Lancashire,
United Kingdom

Tel: +44 (0)1772 892400