Advanced communication skills training Cert

Advanced communication skills training Cert

Advanced Communication Skills Training (ACST) is a two-day course for senior health and social care professionals (band 6 and above) communicating with people in challenging or complex situations.

Entry and Admissions



LEVEL:Short Course / CPD

STUDY MODE: Part time



SCHOOL: School of Sport and Health Sciences

PARTNER COLLEGES: No Partner College

CAMPUS: Preston and Burnley


Entry Requirements:

Band 6 or above senior health or social care professional

Course dates:  Additional course dates may be released throughout the year. Bespoke courses can be arranged for organisations. Please contact us to discuss your needs.


Course Content

ACST has a practical focus; delegates will reconstruct scenarios from practice where communication is particularly challenging.  These may include -

  • supporting an upset or angry patient, or their family
  • delivering significant news
  • responding to important questions
  • challenging colleagues

We use trained actors to help recreate and film individual scenarios.  Delegates are empowered to enhance their skills through a process of constructive peer assisted feedback. Underpinned by evidence, this allows development of effective communication skills in a safe, supportive environment. The intended learning outcomes include –

  • Increase awareness of own communication skills
  • Develop strategies to improve the quality of clinical communication
  • Enhance information delivery and decision-making
  • Increase confidence in responding to difficult communication situations
  • Identify how to improve inter-professional communication

Delegates must attend the full 2 day workshop in order to receive a certificate of attendance.

Highlights of the course

• Evidence based
• Based on former renowned CONNECTED course
• Fully trained facilitators
• Experienced medical role players
• Practice focussed
• Supportive and constructive learning environment
• Excellent course feedback


Learning Environment & Assessment

Courses take place on UCLan or Trust sites

Refreshments are usually provided


Peer assisted assessment supported by trained facilitators is integral to the course

Academic Expertise

The courses are run by experienced facilitators who have undergone specific training and observation in delivering Advanced Communication Skills Training. They are have all held senior healthcare professionals including roles in adult and child palliative care.  The facilitators are passionate about delivering high quality courses underpinned by a sound evidence base.

Learning outcome & aims

It will enable senior clinicians to enhance their skills and their confidence so that the experience of all patients and relatives can be improved.

Fees & Funding

You can contact the Student Fees and Funding Team via phone, email, or post. If you are on the campus you can call into The 'i', for advice.
Tel: +44 (0)1772 892440
Student Fees and Funding Team, Foster Building 117, UCLan, Preston, PR1 2HE

FEES: Individual delegates £400 for 2 day course. Bespoke block booked courses can be offered at a discounted rate.

For 2018/19 fees please refer to our fees page.

How to Apply

Please contact

For more information regarding the course or to discuss your requirements, please contact course leader Alice Thompson on


About UCLan

Course Enquiries

University of Central Lancashire,
United Kingdom

Tel: +44 (0)1772 892400