Advanced communication skills training Cert

Advanced communication skills training Cert

Advanced Communication Skills Training (ACST) is a two-day course for senior health and social care professionals (band 6 and above) communicating with people in challenging or complex situations.

Entry and Admissions

Award Type:


Ancillary Award:



Short Course / CPD

Study Mode:

Part time

Delivery Method:


Course Length:

2 days


School of Sport and Health Sciences

Partner Colleges:

No Partner College


Preston and Burnley

Start Date:

Please contact to find out about forthcoming courses

Entry Requirements:

Band 6 or above senior health or social care professional

Course dates:  Additional course dates may be released throughout the year. Bespoke courses can be arranged for organisations. Please contact us to discuss your needs.


Course Content

Course Outline:
ACST has a practical focus; delegates will reconstruct scenarios from practice where communication is particularly challenging.  These may include -
  • supporting an upset or angry patient, or their family
  • delivering significant news
  • responding to important questions
  • challenging colleagues

We use trained actors to help recreate and film individual scenarios.  Delegates are empowered to enhance their skills through a process of constructive peer assisted feedback. Underpinned by evidence, this allows development of effective communication skills in a safe, supportive environment. The intended learning outcomes include –

  • Increase awareness of own communication skills
  • Develop strategies to improve the quality of clinical communication
  • Enhance information delivery and decision-making
  • Increase confidence in responding to difficult communication situations
  • Identify how to improve inter-professional communication

Delegates must attend the full 2 day workshop in order to receive a certificate of attendance.

Highlights of the course

• Evidence based
• Based on former renowned CONNECTED course
• Fully trained facilitators
• Experienced medical role players
• Practice focussed
• Supportive and constructive learning environment
• Excellent course feedback


Learning Environment & Assessment:

Courses take place on UCLan or Trust sites

Refreshments are usually provided


Peer assisted assessment supported by trained facilitators is integral to the course

Academic Expertise

We are committed to delivering academic learning of the highest quality, helping you to stretch your mind and fulfil your university ambitions.

Learning outcome & aims

It will enable senior clinicians to enhance their skills and their confidence so that the experience of all patients and relatives can be improved.

Industry links & professional accreditation

We have great links with employers including household names such as Sony, BAE Systems and Apple. We also have links with the smaller companies in the region and offer help and assistance to more than 1,000 of these – with many of our graduates staying in the region it is important we develop these relationships.

Work experience and international opportunities

At UCLan we work with a range of businesses and organisations, many of which provide work experience opportunities and project briefs to enable to you gain real work experience whilst you undertake your postgraduate programme. Your course tutor will advise on opportunities available within your course and the UCLan Careers Team can provide help, advice and guidance on how to apply for them and how to make the most of these opportunities.

Graduate Careers

The UCLan Careers Team offer ongoing supportive careers advice and guidance throughout your course and after graduation, along with a range of modules, work experience opportunities and events to help you acquire the skills to make you stand out to potential employers in today’s competitive market.


UCLan is recognised for its outstanding course provision which gives students the skills, knowledge, and personal attributes necessary to succeed at the University and in their future careers. To find out more about the experiences of our students, read our success stories.

Progression Routes

From foundation courses through to world-leading research degrees, you can study a wide range of subject areas at UCLan. Whether you want to develop your knowledge in a subject you enjoy or gain further qualifications to enhance your career, at UCLan there are numerous progression routes for you to follow.

Fees & Funding

You can contact the Student Fees and Funding Team via phone, email, or post. If you are on the campus you can call into The 'i', for advice.
Tel: +44 (0)1772 892440
Student Fees and Funding Team, Foster Building 117, UCLan, Preston, PR1 2HE

For 2018/19 fees please refer to our fees page.

How to Apply

Please contact

For more information regarding the course or to discuss your requirements, please contact course leader Alice Thompson on


About UCLan

Course Enquiries

University of Central Lancashire,
United Kingdom

Tel: +44 (0)1772 892400