Frequently Asked Questions

If your question is not answered by one of the FAQs on this list, please contact the Accommodation Office.

We guarantee a room in halls, on campus, for every new full-time student on our Preston Campus

What do I do and when?

You can apply through our easy to use online application service, which can be found at You will need your UCLan Registration Number to apply for accommodation. You can apply at any time after we have opened our online application system as long as you have accepted a firm offer of a place on a course at UCLan.

If UCLan is your insurance choice, you will receive this information in August.

When you submit your application you will receive an email that will tell you when to expect a room offer. We do this as quickly as possible, because we know it is very important to you.

What happens next?

You will receive an acknowledgement email from us once we receive your application. We will do our best to match your requirements with what is available – we may call or email you if we require further information, particularly if you have indicated that you have a medical condition. We’ll contact you with further information as soon as we can.

Can I live with my friends?

If you want to live with your friends, simply put their name down in the Additional Notes section of your application and ask them to do the same.  As long as we have availability, we will fulfil your request.

How and when do UK/EU students pay for accommodation?

If you are made a room offer in UCLan owned or leased accommodation, or Sandygate Hall, and you are a UK/EU student you will need to make an Advance Rent Payment of £250 when you accept the offer  – this Advance Payment of Rent will be deducted from your October rent instalment. The balance of the rent is collected in 3 parts, usually in October, January and April. Alternative payment arrangements are offered for Dentistry and Nursing students, detailed information on payment terms available to you will be provided with any room offer made.

How and when do International students pay for accommodation?

  1. You may pay the total charge in full when you accept any room offer made
  2. You may pay 25% of the total charge as an Advance Rent Payment to secure the room.  The remainder of the total charge is due no later than 14 days after your arrival

The Advance Rent Payment will range from approximately £796 in Economy Standard rooms, to approximately £1142 in the highest priced en-suite accommodation.  The Advance Rent Payment for a self contained 1 person flat would be around £1286.  These prices are estimates based on the 2019/20 academic year.

We can be contacted at or +44 (0)1772 892529 if you have any questions at all. Any offer of accommodation we may send to you will have a deadline for response, this deadline will be notified to you with any room offer made.

I’ve received my room offer – do I have to accept it?

Congratulations on your room offer!  You are under no obligation to accept a room offer, so please take the time to read your offer carefully, and contact us if you have any queries or concerns. It is important that you notify us of any concerns you might have with your offer before accepting it, as once you accept your offer you enter into a legally binding contract.  If for any reason you are unhappy with your offer, you may reject it.  Otherwise, please follow the steps online to review, accept and pay the Advance Rent Payment for your room offer.

Do I need a TV licence?

In flats where a TV has been provided in the communal area, the TV license has been paid for.  Please note this means that only the TV in the communal area has been paid for.  If you bring your own TV for your own bedroom and use this to access BBC content, you will need to pay a separate TV licence.

Please note that the TV licence relates to BBC content, so if you have not brought your own TV but are using a laptop/tablet/console/other device to access BBC content (including iPlayer), you may still need to pay for a TV Licence.

Please check for the latest information at

Do I need contents insurance?

You are not insured by the University. UK students may be able to extend any existing house insurance policies from their familial home, but you will need to check your own policy. Otherwise you will need to arrange your own contents insurance, as will all international students.

What happens if I don’t get along with my flat mates?

You can apply to move to a different hall or flat within University owned or leased accommodation, and this can be arranged, subject to availability.

Can I move into another flat?

Preston Campus - If you want to change your room for any reason within University owned or leased accommodation, this can be arranged subject to availability. The first few weeks of term are not a good time for moving but we will try and help you transfer later on. An administration charge of £25 is made for moving rooms.

Burnley Campus – If you want to change your room for any reason within Sandygate Halls this can be arranged subject to availability. The first few weeks of term are not a good time for moving but we will try and help you transfer later on. An administration charge of £25 is made for moving rooms.

Is there a launderette?

Launderettes are located close to all our accommodation blocks, the closest location can be found within your halls handbook. All sites have washers and driers and are open from early until late at night seven days a week. All leased halls also have on-site launderettes. Prices start at £2.50 to wash and a minimum of £1.20 to dry.

Can I bring my bike and where will I store it?

Racks are available outside each hall for the storage of bikes. We do not allow bikes to be stored in hallways or stairwells within the residences. Please email about bicycle storage.

What shall I bring?

You will need to bring your own bedding, including pillows and duvet, but only bring minimal kitchen equipment and shop for the rest with your new flat mates once you arrive. There are numerous local shops where you can buy these items. There is lots of information in the handbook which can be found on the website.

Can I bring my car?

Students living in University or Leased halls of residence will not be eligible for a permit, except Blue Badge holders who will automatically be eligible for a University Priority permit.  If private car travel is a specific course requirement, you may also be eligible for a permit. All students are eligible for a Weekends and Evenings permit. For further information please visit our Student Support page.

The University of Central Lancashire promotes sustainable travel where possible, and there are plenty of alternatives to car travel on campus and beyond. See more about Sustainable & active travel.

Is smoking allowed?

Smoking is not permitted in any University buildings including halls - this includes vaping.

Are shops and supermarkets nearby?

The University Main Campus is in the heart of Preston, with the city centre only a short walk away. The main campus is at the edge of Preston city centre, and within walking distance. In the City Centre you will find the St George’s and Fishergate Shopping Centres, which house most high-street fashion, food and technology retailers and most banks.  There are plenty of places to eat in the City Centre, including bars, restaurants and takeaways.  Within walking distance of the University are small supermarkets such as Aldi, Sainsbury’s Local, Tesco Express and Nisa Local.  Larger supermarkets and retail parks are a short bus ride away.


You do not need to move your belongings during the vacations.


Yes, all University owned and leased halls provide internet and WiFi free of charge.

Is there any epilepsy monitoring equipment within halls of residence?

A number of rooms are fitted with equipment that allows certain seizures to be detected the moment they occur, ensuring there is a quick response by our security team if required.  Further details are available on request.  We will contact you after you apply for accommodation to check whether the equipment is suitable for your condition.

What if I do not achieve the grades to attend UCLan?

If this is the case we will cancel your accommodation contract, and refund any payment made.  Please contact us by email at as soon as you are aware of this.


Who needs to have a Guarantor?

All UK and EU students who do not pay their rent in full will require a guarantor.  Special arrangements are in place for students who are leaving the care of a local authority, please email

Who can act as my Guarantor?

Anyone who is over the age of 18 and is willing to make payment of your accommodation fees, according to the obligations contained within the Accommodation Contract and Conditions of Residence which you agree to when accepting a room offer, if you should default. You must gain consent from your Guarantor before providing us with their personal details. Should you default in the payment of your rent or any other monies payable under the Accommodation Contract, your Guarantor will be expected, upon written demand, to pay all outstanding amounts due to the University.

When do I have to provide the Guarantors detail?

If, during your acceptance of a room offer, you do not pay your rent in full you will be asked to provide the name and email address of a guarantor. Once you have completed acceptance of the contract an email will be sent to your Guarantor advising them of their nomination and what they need to do. Your contract is not completed until your Guarantor has accepted.

Does the Guarantor have to send any financial information to UCLan?

No, we don’t ask for proof of income, or home ownership etc, the Guarantor will be given an I.D. and password to our online system and asked to login to read the Guarantor agreement carefully then accept or decline online. If the Guarantor you nominate declines to accept the agreement you will need to nominate another Guarantor before your room offer can be confirmed.

I don’t have anyone I can nominate to be my Guarantor, what should I do?

Email the Customer Service Team on with a brief outline of your circumstances.  We will then consider how we are able to assist you.

On Open Days, the leased halls that are open to view are merely representative of the type of en-suite accommodation that students will be able to apply for.