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Business Upgrade

Funded by JISC - Project duration: January 2012 - March 2013

JISC logoBased on the results of the field test of the Strategic ICT Toolkit, UCLan is seeking to introduce an EA approach to projects with significant ICT requirements. This is to ensure systems, processes and other project outputs are effective, efficient, aligned with the strategic direction of the university and most importantly - business led

JISC has been facilitating the JISC Enterprise Architecture Practitioners Group (EAPG) following a series of projects trailing the use of EA in HE. Due to the membership of the EAPG – now the Strategic Information Practitioners Group (SIPG), of a UCLan project manager and the recent field test of the Strategic ICT Toolkit, the University are keen to explore how an EA approach could improve UCLan’s maturity with regards to strategic ICT and ensure the university is in a position to be as effective, flexible and efficient in the delivery of its ICT provision to meet future demands of the sector. This project was submitted to the JISC Transformations funding call.

In 2011 UCLan reviewed the strategic alignment of its institutional strategies to enable it to achieve the overarching Medium Term Strategy. This included a new process whereby strategies are reviewed collectively to ensure alignment and are published in a single strategic document. In addition, UCLan recently undertook a field test of the Strategic ICT Toolkit (SICTT) to assess the current level of ICT maturity. The results of the SICTT were not as expected. UCLan achieved a lower maturity score than anticipated. The results as well as the discussions that occurred during the completion of the toolkit were reviewed and issues were identified, including the lack of transparency in UCLan’s strategic approach to ICT and decision making processes around the projects chosen for delivery. Although a lot of good practice was identified, UCLan were also able to develop a series of recommendations to improve the university’s ICT maturity. This project will seek to review and implement the recommendations and identify a project that will test the new structure, governance, etc developed.


The recommendations include:

  • The introduction of the Enterprise Architecture approach championed by JISC, refined to suit UCLan – this will require staff development to up skill staff.
  • A review of the ICT governance structure, including reporting, decision making process, transparency of decisions, communication and the development of information and ICT principles.
  • A review of the communication strategy for strategic ICT, governance, sharing decisions and plans as well as individual projects.

The university is undergoing radical change and all staff recognise that the university, in particular the ICT services have to be agile, efficient and effective to enable UCLan to succeed in the new age of Higher Education. The consequences of UCLan not achieving this are the University could suffer. To increase confidence and buy in to ICT at UCLan, we need to establish a formalised process that will ensure that; LIS is service not system focused, that the decision making process and the governance of ICT is managed centrally at a strategic level (not within LIS), decisions are publicised and decision makers held accountable, there is increased confidence in ICT at UCLan and LIS is able to set an example to the rest of the university as to how UCLan needs to adapt. It will also refine its project management approach to ensure smoother transition of transfer responsibility and ownership of ICT projects to the eventual service owners by engaging them more comprehensively in the project from the outset.

Once the new approach is in place, UCLan will identify a high level business process to review or a project to implement under following the new approach developed. It is likely that this could be a review of the process for allocating mobile devices.

The SICTT will be used to guide the development of the new approach and to review the impact on maturity once the new system is in place. The project will also look to use current EA resources to up skill staff including joining the Strategic Information Practice group and the development opportunities provided from JISC and the group. Archi will be used to develop “as is” and “to be” models of business processes.

This project will complement the other UCLan bids as it will develop a new approach to ICT to ensure that projects involving ICT are strategically aligned, adhere to the principles this project will create, are business led and ensure that projects and business processes are effective, efficient and fit within the bigger picture of the organisation.

Project team

  • Lucy Nelson - Project Manager
  • Helen Edgar - Business Analyst
  • UCLan Project Delivery Group

Outputs and Results

JISC Central Website for updates to this project

Aims and objectives

The aims and objectives of this project are to introduce EA to UCLan through a review the recommendations of the SICTT and additional learning as a result in engagement in JISC EA activities.

The objectives are to:

  • Model the current business process for the governance and management of projects involving ICT and their strategic alignment.
  • Review the recommendations of the SICTT field test and establish what should be introduced at UCLan.
  • Model the new business process for the governance, management and strategic alignment of project involving ICT.
  • Taking an EA approach, review the requirements for the new model and establish the ICT requirements to facilitate the process.
  • Trial the new process on a project involving ICT.
  • Review the experience and impact of the new approach.
  • Develop a case study as required by JISC.