Support for Staff

blackboard student image

Please note there is a comprehensive section on the eLearn Blackboard Support pages that contains materials developed specifically for staff using eLearn (Blackboard) including a FAQs, guides on adding staff, adding content, making your course/programme space available to students etc and much more!

You should also have access to the "Blackboard Support For Staff" Organisation space which is full of really useful guidance and videos.

Go to eLearn Blackboard


Staff only

Please use the following email address for all eLearn Blackboard administrative requests

Please use this for all administrative requests in place of emailing or telephoning Anne, Liz or Jan.   Typical administrative requests are: applying for new module/programme spaces, change of roles (access rights) and removing staff access from spaces.

In all circumstances, students should contact the Helpdesk for any queries with regards to eLearn.


Opening Microsoft Office documents in eLearn

We are aware that there is currently an issue with opening Microsoft Office documents in eLearn – e.g. Word, Excel, Powerpoint if you are using Internet Explorer 9 (IE9).

This issue is related to IE9 not being compatible with the version of eLearn (Blackboard) in use at UCLan.

Until this problem is resolved, we recommend that you use one of the alternative browsers:  Mozilla Firefox is available from the Start>All Programs menu and you can install Google Chrome using Install a Program from the Network.


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