Welcome to UCLan Student Support

The UCLan Student Support site provides advice and information on a wide range of topics relevant to current and prospective UCLan students. If you have any questions then please contact our Student Support hub (the <i>) based in the library.

Important Information

National Student Surveys

The detailed feedback we receive from national surveys is used to improve our offering, shape the future of the university and enhance your own student experience and #TheUCLanExperience for future students. Take part now!

Scam email alert

Please be aware of a scam email being sent to University students across the UK. The subject of the email is “University Grant Information” and may purport to be from UCLan. The email is attempting to obtain your personal details fraudulently by asking you to click on the link text 'Grant Information Link', this directs you to a fake online form which may appear to be from UCLan.

If you have received this email and entered any personal details onto the form, you should contact any organisation which holds the information you shared, such as your bank if you entered your bank details, or the HM Revenue & Customs if you entered your National Insurance number. If you receive this or any similar email and are unsure as to its authenticity please contact LIS Customer Support on 01772 895355 or liscustomersupport@uclan.ac.uk for assistance.

Academic Support Hubs

We have replaced School Offices with six newly created Academic Support Hubs. These Hubs will allow you to access face-to-face help when you need it and will ensure you speak to the person who is best placed to assist you with your query.

Other News

Avoid dissertation distress with our IT skills training

Avoid dissertation distress with our IT skills training

Researching and writing a dissertation is a challenge, but we can offer our Dissertation Skills Package of IT training to give you a helping hand. There are tips on time management and analysing and presenting your data through to using a referencing tool to help save you time on your bibliography. All sessions are available on various dates – just book online below:

Write a review of UCLan  - you could win a Kindle Fire

Write a review of UCLan - you could win a Kindle Fire

Can you spare five minutes of your time to write a review of UCLan for the Whatuni Student Choice Awards 2016?
To be in the running for a nomination or award Whatuni require at least 200 completed surveys about UCLan by Tuesday 1 March, they’ve already collected over 100.

Your feedback will be of great help to the University and future generations of UCLan students so please spare a few minutes to complete the survey. Your review might even win you a Kindle Fire.

Meet S.A.M

Meet S.A.M

We monitor attendance as research has shown that regular attendance and academic achievement are closely linked; it is therefore important that we know you are attending regularly. By monitoring student attendance we hope to be able to identify students who need support at an early stage and put in place measures to help them continue their studies. Student Attendance Monitoring is a requirement for all students. The University expects you to attend all your mandatory timetabled sessions.

Student Attendance Monitoring (S.A.M) is just one of the reasons your UCLan Card is so important, as this is used to register your attendance in class.


Internet use in halls of residence – illegal downloading

Internet use in halls of residence – illegal downloading

Did you know that on a daily basis LIS is monitoring the individual usage of your UCLan Wireless and Network Lite internet connections within your halls of residence?

Since 12 October 2015, any student identified as infringing copyright get their wireless and halls network access blocked for two weeks (access to the corporate network is not affected). The illegal downloading, file sharing or distributing e.g. Peer-to-Peer (p2p) of copyrighted, obscene, or illegal material such as music, video, films, software, computer games and books over the University network and wireless network is in breach of the University’s Conditions for using IT Facilities


Enhance your IT skills or learning something new - lynda.com

Free access to a fantastic training database

The University subscribes to lynda.com - a fantastic online resource providing video courses and tutorials in a wide range of topics. UCLan students receive free, unlimited access to this incredible service.

Each training course comprises a series of short videos, so it’s flexible enough to fit in around your studies; allowing you to watch either a whole course or specific videos whenever you need them.

Following each course, you will be awarded with a 'certificate of completion', providing documentary evidence for potential employers as well as a record to add to your personal development portfolio.

Enhance your IT skills or learning something new - lynda.com