IT information

eLearn Blackboard Support

Opening Microsoft Office Documents in eLearn Blackboard 

We are aware that there is currently an issue with opening Microsoft Office documents in eLearn Blackboard – e.g. Word, Excel, Powerpoint if you are using Internet Explorer 9 (IE9). This issue is related to IE9 not being compatible with the version of eLearn (Blackboard) in use at UCLan. Until this problem is resolved, we recommend that you use one of the alternative browsers:  Mozilla Firefox is available from the Start>All Programs menu and you can install Google Chrome using Install a Program from the Network. 

Blackboard Student Support

The Blackboard Support Site for Students offers a substantial amount of information to help you find your way around Blackboard.  We have picked out a selecion of the top issues which you may find useful below.

Please note:  There are a number of these guides that are located within the LIS Resource Centre on Sharepoint. If you wish to access the files from a non-UCLan computer you will need to login to SharePoint using your FULL email address when you are prompted to do so.  You should only need to do this once during your session.

Blackboard Environment


Course Tools

Blackboard Mobile

Cyprus Helpdesk

If you are having problems logging into eLearn Blackboard and have checked the information on the eLearn Blackboard Support Site then you can contact Cyprus Helpdesk for help.

If you cannot see your module listed in the Course List or you are having trouble accessing materials within the module space you will need to ask your module tutor.