This is a single Level 3 module that aims to equip practitioners with the knowledge, skill and competencies to manage demand for same day consultations and minor ailments via a telephone triage system.
Entry and Admissions
School of Health
No Partner College
Applicants are required to be actively registered with a relevant professional body.
Components of the course include professional issues for triage, principles of assessment, clinical decision making theories, protocol development for triage, management of a range of common conditions eg. diarrhoea, vomiting, paediatric fever, respiratory conditions, back, chest and abdominal pain.
A specifically designed telephone triage laboratory provides students with the unique opportunity to practice their newly acquired telephone triage skills within a safe environment.
Learning Environment & Assessment:
The emphasis of the teaching and learning strategy will be student-centred and aimed at utilising and maximising individual experiences to assist the learning process. Particularly the use of practical exercises in simulated settings, lectures, case study analysis, group activities and web based learning.
The summative assessment is two-fold:
Part 1 is a critique of case scenarios from telephone triage consultations that will specifically test the student's knowledge of communication, problem solving skills and documentation.
Part 2 is an Observed Structured Clinical Examination (OSCE) history taking examinations that assess the student’s ability to elicit a structured and comprehensive history.
Students who successfully complete the Management of Same Day Consultation in addition to this module will be awarded an Advanced Certificate in the Management of Minor Ailments.
We are committed to delivering academic learning of the highest quality, helping you to stretch your mind and fulfil your university ambitions.
Learning outcome & aims
We aim to create the perfect blend of knowledge, practical experience and relevance to equip UCLan graduates with the confidence and skills they need to get ahead in the world of work.
Industry links & professional accreditation
We have great links with employers including household names such as Sony, BAE Systems and Apple. We also have links with the smaller companies in the region and offer help and assistance to more than 1,000 of these – with many of our graduates staying in the region it is important we develop these relationships.
Work experience and international opportunities
We will provide a structured work experience opportunity for every student who requests it. This is a major commitment by the University to help our graduates to reach their potential and thrive in their careers after graduation.
UCLan’s Academic Development and Employability team offer ongoing supportive careers advice and guidance throughout your course and after graduation, along with a range of modules, work experience opportunities and events to help you acquire the skills to make you stand out to potential employers in today’s competitive market.
UCLan is recognised for its outstanding course provision which gives students the skills, knowledge, and personal attributes necessary to succeed at the University and in their future careers. To find out more about the experiences of our students, read our success stories.
From foundation courses through to world-leading research degrees, you can study a wide range of subject areas at UCLan. Whether you want to develop your knowledge in a subject you enjoy or gain further qualifications to enhance your career, at UCLan there are numerous progression routes for you to follow.
Fees & Funding
For details of the standard fee for UK/EU students studying this course please contact the School of Health. For further information including the availability of bursaries/scholarships or student financial support please view our Fees and Finance
How to Apply
If you are interested in applying for this course, our comprehensive How to Apply pages will guide you through the process. Here at UCLan, our aim is to encourage you to develop your potential and we offer a flexible approach to admissions, which reflects our commitment to all those who would benefit from our courses.
Individuals working for health and social care organisations should initially discuss their application with their employer as arrangements may be in place for financial and study leave support.
Individuals can purchase this course as an independent student and should obtain an application form from:
School of Health
University of Central Lancashire
Preston PR1 2HE
Tel: 01772 893836/ 3839
Short Form of Course:
Institution Code Name: CLANC
Institution Code: C30
Campus Site: U
University of Central Lancashire, Preston, PR1 2HE, Lancashire, United Kingdom